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We’re always working to get you the best prices! Check out the improvements we’ve made to enhance your booking experience:
Now you can book your seats while booking your flights!
Experience our all-new hotel checkout screen with brand new features including more payment options to choose from like Affirm.
Got a question when checking out the details of a hotel? Talk to Penny- your travel assistant!
We've fixed bugs and made changes aimed at enhancing the overall performance of the app.
Ratings and Reviews
Disgruntled Priceline VIP Customer
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Developer Response ,
We appreciate your feedback we want the opportunity to address this by phone. Please contact us at 1-800-774-2354, so you can speak to a member of our Customer Care team for assistance.
Taxes and fees are too high
I recently rented a room at a hotel and when I checked in the lady there told me I had a $24 credit on my room. Turns out the hotels aren’t charging taxes and fees so there are no taxes and as for the fees, I understand you’ve got employees to pay but it’s been a recession and your fees keep going up. Why bother using this service when your taxes and fees add up to customers paying more theu Priceline than straight through the rewards app of said hotel because with anything they add for taxes, you still end up paying less most times that getting a special rate via Priceline. And when does one get anything above a 17-18% discount and if the rate is the same through the hotel itself as my gold status VIP rate after 18% is taken off then I pay over $30 for taxes and fees, how am I gaining anything at all by using this service? Last year I did get rooms cheaper than going through the hotels themselves but not this year. Perfect example today Hampton inn shows at my discounted VIP special rate as $137 and when I go into my Hilton honors app it costs the same with a $1 difference. Had I wanted to drive 20 miles to the town I’m in then I’d have booked through Hilton honors and gotten rewards points instead of getting it here. I hate how much prices are rising just because some other countries are at war which has nothing to do with me or anybody in my family or friends circle. So there’s my review. Please make note of this if you’re looking for a hotel.
Happy but frustrated!,
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel.
However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible.
Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
Developer Response ,
So that we can review this for you. Please send us a private message on Twitter or Facebook with your Trip Number. Thanks!
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