Priceline - Hotel, Car, Flight

Name: Priceline - Hotel, Car, Flight
Rating: 4.8 (1086387 reviews)
Author: priceline.com

Great deals & Travel Booking

Free

1.1M Ratings
Ages

4+
Years
Category

Travel
Developer

priceline.com
Language

EN
English
Size

292.4
MB

Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the Priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock Priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock Priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. RENTAL CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP FLIGHTS Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! Priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.

Ratings & Reviews

4.8

out of 5

1.1M Ratings

It’s On The Line
07/07/2022

Aplzacz
I heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times.

Developer Response
Thanks for sharing your feedback, and our apologies for any inconvenience you experienced.
It’s On The Line
07/07/2022

Aplzacz

I heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times.
Developer Response 07/12/2022
Thanks for sharing your feedback, and our apologies for any inconvenience you experienced.
They are good at finding hotel but what they are bad at is refund
06/10/2021

axp2020
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot).But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel)After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.

Developer Response
Hi! This looks like a concern that our Customer Service can review for you. If you can, please reach out to our 24/7 Customer Service. You can call us at 1-877-477-5807 or chat with us at https://www.priceline.com/help. Thanks.
They are good at finding hotel but what they are bad at is refund
06/10/2021

axp2020

I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot).But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel)After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Developer Response 06/13/2021
Hi! This looks like a concern that our Customer Service can review for you. If you can, please reach out to our 24/7 Customer Service. You can call us at 1-877-477-5807 or chat with us at https://www.priceline.com/help. Thanks.
Customer service is a joke
01/21/2022

mjg48647
I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date.UpdateThe developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.

Developer Response
So that we can review this for you. Please send us a private message on Twitter or Facebook with your Trip Number. Thanks!
Customer service is a joke
01/21/2022

mjg48647

I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date.UpdateThe developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.
Developer Response 01/20/2022
So that we can review this for you. Please send us a private message on Twitter or Facebook with your Trip Number. Thanks!
Horrible at helping their customers
05/27/2023

Nat14!@
I was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company.

Developer Response
So that we can review this for you. Please send us a private message on Twitter or Facebook with your Trip Number. Thanks!
Horrible at helping their customers
05/27/2023

Nat14!@

I was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company.
Developer Response 05/30/2023
So that we can review this for you. Please send us a private message on Twitter or Facebook with your Trip Number. Thanks!

We’re making travel planning simpler, smarter, and more rewarding than ever. Here’s what’s new: iOS 26 Ready Experience Priceline’s fresh new look inspired by Apple’s liquid glass design. Update your device to see the sleek upgrade in action! Travel with Confidence  Travel insurance is now available across all bookings — enjoy greater peace of mind wherever you go. Bundle & Save Book your flight, hotel, and car together for extra savings. You can even add a car to your round-trip flight — flexible and easy! Meet Penny, Your AI Travel Buddy Chat, get trip ideas, or plan hands-free with voice commands — Penny’s here to make travel planning effortless. Take Control of Notifications Manage your message preferences right in the app and only get the updates you care about.

Version 32.7

4d ago

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Priceline - Hotel, Car, Flight

Great deals & Travel Booking

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Version 32.7

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