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We are always negotiating to get you the best price! We made updates to help you find great deals and to book them with confidence.
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Ratings and ReviewsSee All
Once again Priceline. helps make my traveling easier and less expensive.
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Usually cheaper to cut out the middle man
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Developer Response ,
Hi. It seems that you have concerns with your previous hotel stay. You may call our customer care team at 1-877-477-5807 for further assistance. They are available 24/7. When calling, please have your priceline.com trip number available. Thanks.
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