Primanti Bros. FanFare Rewards 4+

Great food, frustrating order experience

I love Primanti Brothers and if you don’t want to change anything on a menu item, ordering through the app is great! HOWEVER if you want anything different, such as different bread on a sandwich or sauce on the side for wings- forget it. If you call after you place the order, the restaurant tells you they can’t do it because it’s a third party app. And if you try to phone in the order, they won’t deliver because the only way to get delivery is to order through the app.

Developer Response ,

Thanks for being a loyal Primanti fan and providing us with feedback on our app. We will definitely look into your suggestions on ways to improve our app.

Grove City

Order from app all the time at this location to save tome and convince. You get neither here. Prior to pandemic still had to go in to try and find someone about order, finding someone to talk to you is all together another issue. Pay top dollar for horrible service. The curbside is out front they ask on the app. Year make model and color of vehicle. They still can’t bother to bring you food that is paid for with generous tip every time. Not busy due to corona virus pulled up front sat for over 20 minutes with app stating food is completed. No one coming out. Now not allowed to walk in you must stop and call or scan on camera. A waitress has been outside five times since arrival seen me and vehicle nothing. I had to put window down and bother to stop her and ask if anyone could check my order. The finally someone comes out with my cold ( now of course) food. Never a even ok experience in this place. Not worth tome or money. Go support local business because this place is run horribly no leadership or accountability. Deleting app.

Extremely upset

I have never had an issue with ordering delivery until today and I am completely shocked as in how it was handled. I ordered through the Primanti bros app for a delivery order and it then was delivered with DoorDash. I didn’t receive one of my items so I call up the store and the only solution was that I needed to pick it up but that defeats the purpose of delivery. I needed it delivered for a reason. Then they said I needed to call DoorDash and have them handle it because it’s their responsibility that I didn’t receive it when it was Primanti’s responsibility to give the dasher the correct items. The bag is tied shut how can the dasher check. Then I received an attitude from the female I was speaking to as if it’s my fault. I then had to send someone to pick up my order which was still not made once they arrived. I’m extremely disappointed with how this was all handled and I’m not sure if I will ever give them business again.

Developer Response ,

Thanks for reaching out to us. We're so sorry about this experience. Could you please email us @ customerfeedback@primantibros.com with more information on this experience?