Their is an option to save a delivery address but you can’t have that as a default or even a button to populate the fields if you’re planning to order delivery.Interactions in the app also warn that you will abandon your cart. Why is that?I think they need some serious product design help here if they expect people to actually use this.

Was excited to see there was FINALLY a new app for primo. They always had awesome subs and horrible ordering on the phone and app. Well. The new and improved app moves from zero stars to 1 star. Can’t update favorite stores. Can’t click order here. Can’t even log in half the time without it freezing. When I do get in I can see it LOOKS BETTER. And love that maybe I will eventually be able to see rewards etc. But still…. It’s unusable. The real shame here is franchise owners are paying for this and their HQ just isn’t delivering. For today I guess I will hit up another lunch joint as I just wasted 30 mins trying to order a sub and now I don’t want one.

Their hoagies are great and get them regularly. Since they bombarded me with texts over the new app, I thought I’d take advantage of the app only special. I can’t believe an app like this was built in 2024! It wouldn’t pick up my password, it wouldn’t pick up my phone number, it required my address which it also wouldn’t pick up. All of this information is easily accessible on my iPhone. When it wouldn’t pick up my stored credit cards, I gave up. No way I’m trusting an app this poorly built with credit card info. Abandoned the order and got lunch elsewhere.

While this iteration of the app is a big improvement over the last one, they still have a ways to go. Do they realize that while you can see Cheesesteaks as an option on the main screen, there is no way to actually order said item? I tried reaching out to them via the app with no response or app correction.