PrimoHoagies‪®‬ 4+

Since the latest update, most of the stores are using a new checkout system. The app already wasn’t great but the latest version is just unusable. Page sections are constantly breaking, icons are hidden, and if you manage to reach the check out section, you can’t confirm your credit card information because the button is out of view and un-clickable.

My family, friends, and I all love Primo’s, but this app does the place a great disservice. For those worried about keeping your rewards points, thankfully you can still use the website. (Though I’d recommend ordering on a computer vs your phone). Hoping this app finally gets some attention and fixes because the current shape it’s in is rough!

Took 30 minutes to place an order and when I finally got to put in my card information it kept telling, “Credit Card Number Required” even though my full card information was in there and correct. Just in case, I deleted my information and reentered it all again - only to receive the same message. I tried this 3 more times and then I got an error message saying “Error: Too Many Attempts.” After that, it wouldn’t let me put in any other card information - it just looked me out. I deleted the app - it’s terrible, don’t waste your time order online from somewhere else.

Love the store, hate the app. Besides agreeing with other reviews about the failure to maintain your information, and the user having to enter all of it every time they order, I also think that the app is not “menu” user friendly. For example, I wanted a sandwich with Swiss cheese instead of the American that it came with. There’s no option to do that. And the “special instructions” section is a joke. Not only does it tell you “not for substituting ingredients,” but it only allows you about 20-25 characters to type. What are we supposed to do with that??