Printful gives you a way to create custom print-on-demand products that get drop shipped to your customer’s door. We bring print and tech together through seamless integrations with the top ecommerce platforms and our API.
With Printful's app, you can receive order updates, submit problem reports, place or remove order holds, interact with customer support, and track your shipments. Whether you're managing one or multiple stores on different platforms, this app makes it easy for you to stay on top of everything, no matter where you are.
Get updates with push notifications
Place or remove order holds
See shipment tracking info
Interact with staff
Have questions? Reach out to us at email@example.com.
Stability improvements and bug fixes.
Ratings and ReviewsSee All
Needs more options
I’ve been using this app since January, mostly to keep track of my incoming orders. One improvement that I would appreciate would be to be able to change or cancel orders within the app. I am not always near my computer when an order comes in and if I need to make a change due to customer request, I would like to be able to do that on the app - if I can’t get to my computer before the order starts processing it is too late.
Developer Response ,
Hi, thank you for your review and for your suggestion! We are still developing the app and will definitely consider the "change/cancel order" feature in the future. In the meantime, you can use the "hold order" option in case you need to stop the order from going into fulfillment. Let us know if you have any additional feedback or questions at firstname.lastname@example.org :)
UX on accessing order status needs improvement
I like that we get notified as soon as orders (or shipments) get sent out, but the user experience for tapping the notification for more details is terrible. When I tap a notification from my lock screen, the app loads slowly and basically forgets that I’ve tapped a specific order and just brings me to the dashboard. By then, the notification has disappeared, and I can’t view order details unless I happened to remember the order number before tapping. The only workaround is to pre-load the app first, and then tap the notification. Hardly optimal!!
Please build in a “notifications” or “alerts” tab into the app so we can tap and see all of our orders/shipments that have been recently sent out. This is especially important during COVID-19 when customers’ orders are super backed up. Every littlest update has significant impact, and a very little app fix can bring it that much closer to our fingertips. I want to see WHOSE order was just shipped out so I can have peace of mind.
Developer Response ,
Hi, thank you for your review! We really appreciate your detailed feedback on how this mobile app could be approved!
Currently, there isn’t a special tab for notifications on orders which have been sent out, but we recognize how this could be useful, especially during the time of Covid-19, and how this would help with following the status of your orders.
We have forwarded your feedback about the notifications in the lock screen and the notifications tab in the app to our developer team for further consideration and we'll take it into account for future updates. Thanks again for your review!
Awful customer service so far!!
I haven’t been able to use my account since the day I opened (10 days ago) because “I need to confirm my email”. No problem with that! The problem is that I wrote them the same day telling them I had issues with the system, which kept saying “there was a confirmation email sent to your email”, and that “if I didn’t receive anything, request the link again”. Nothing ever arrived to my email!! Not even me requesting lots of times!! And when they “reply” (3 different people have done it) they keep asking me what was the email I register my account with, even though I have said it already before!! REALLY???!! HOW LONG DO I HAVE TO BE WAITING TO CONFIRM SOMETHING IT CAN BE DONE IN LESS THAN 5 MINUTES???!! THAT IS UNBELIEVABLE AND UNACCEPTABLE!! POOR CUSTOMER SERVICE!!! THERE IS NO VALID EXCUSE TO NOT EVEN BE ABLE TO SOLVE SOMETHING LIKE THAT BLAMING COVID-19, AS THEY STATE ON THE PAGE: “HIGH VOLUME OF MAILS ARRIVING”!! IF YOU DON’T HAVE ENOUGH EMPLOYEES TO HELP IMPROVE YOUR SERVICE, HIRE SOME MORE!! 😡
Developer Response ,
Hi, thank you for your review! We're sorry to hear that there are some issues with confirming your email address! The confirmation email may sometimes take a few hours to reach your email account. In cases where there is some issue with your email server receiving our emails or something on our end is causing the problem, we will have to inspect it closer, but we are here to assist with resolving the situation.Would it be possible for you to provide more details on this issue and if it was resolved by sending us a message to email@example.com? We can definitely take a closer look at the communication and what had happened there!
With Family Sharing set up, up to six family members can use this app.