Pro iCam 4+

Most likely, there is nothing wrong with your camera, your network or the app. The real cause for the problem: remote p2p server that enables the remote viewing has failed, affecting 1mil+ cameras and many other apps made by Gang Zhang. He is in charge of the server and he is in jail now because of illegal domestic (China) distribution of spycam products which he was involved in.

It seems like the problem will not be fixed because it's the Chinese government prohibiting such spy camera products who has shut down the server. We think the current P2P company is going to flop due to this incident.

We are already producing a new version and will be available by early November 2019, it will be an upgraded version. If you bought the camera from us, we will apply a full credit towards the new model.

This is a great loss for vendors like us as well. Doing business in this field for more than 20 years, this kind of stuff never happened.

While some vendors simply closed their doors to avoid their customers, we stand by our customers who made our company. If you bought the camera from us, please contact us.

SCS Enterprises

This app used to work great, up till sometime in August. Like another reviewer had stated, when I’m away from home I can’t access the camera feed. All I get is a “logging in”, but it never does. I too have tried resetting, modifying it and even uninstalled/reinstalled it, but the camera still is not accessible while away from home. This defeats the purpose of even having the camera. It also quit recognizing the SIM card that is in it. But I don’t want to purchase another SIM card, if the camera is not going to be accessible while away from home. Please fix...

The app in all seems to work ok, but trying to set up the email alerts is painful. I’m sure if I was some IT person this would not be difficult. Going to try and reach out to their tech support and see how that goes. I like using the motion alerts and have it set to record to my phone, but it does not always work. The alerts work fine, but the recorded part is intermittent. Sometimes it’s there and sometimes it is not. Another thing I am trying to understand is that the video feed is in real time which is great, however the audio has a 2 second lag!? Not sure why that is. So, it’s a fine app in all, just needs some refinement.