Screenshots

Description

Manage your accounts from almost anywhere with the Provident mobile app. Manage your accounts, pay bills, pay people, deposit checks, transfer money, and much more.
With the Provident mobile app you are in control of your daily banking needs. Manage your accounts with just a few taps. Features include:
• Sign in securely with Fingerprint ID or Face ID
• Monitor account deposit and loan account balances
• Transfer funds, set recurring transfers or future dated
• View check images
• Manager overdraft sources and courtesy pay selection
• Send and receive secure messages to/from Provident
• Pay bills, add payees, schedule future bills, and view/manage eBills
• Deposit checks
• View account details, balances, transactions
• Find ATM/Branch locations
• Manage your contact information
• Set account alerts for deposit, loan, and credit cards
• Manage your credit card with card lock, travel notices, authorized users, and card activation

What’s New

Version 19.4.3

This update includes small bug fixes.

Ratings and Reviews

4.8 out of 5
3.5K Ratings

3.5K Ratings

Sluggz@55 ,

Credit Card Payment

Making my credit card payments via the mobile app was super convenient.

animemeat ,

Objectively poorly programmed software

So like, why does every single button click seem to reload and re-get your entire profile? There’s absolutely nothing saved in memory ever, so after clicking on anything, you’ll have to wait 5-10 seconds AT BEST for the information on the next page to load. What app has no back function in 2021? If the app was just getting the new information required, it shouldn’t even take that long. I suspect the app reloads the entire database, re-initializes all your information, and THEN only chooses the relevant information to display.

Either that, or the database they use to to store user info is extremely poorly maintained and without a way for the front end programmers to deal with reasonably.
Or, lastly, maybe they’re renting the cheapest servers known to man to service online banking, so even if the engineering is fine, each request takes forever to get there and back.

Provident is literally in the Silicon Valley, there is so much software engineering talent that can help fix this garbage fire so it’s not like there’s no one to hire. Please do that.

Developer Response ,

Hello - Thanks for writing a review and sorry about your experience with loading times. We have received multiple reports and I have passed along to our development team to review. Sometimes, the app may be slow but such instances should be rare. If it happens to often, please let us know at eservices@providentcu.org (Attn: DavidR). Please include the date and time of the issue and we can troubleshoot immediately.

Formula1Pilot ,

Monique at the Provident Call Center

Dear Provident CU,

After I made several payments to my Personal Loan, I decided to make my “pay off” to my Personal Loan. Online. At first, I called your Call Center, and Monique picked up my call. Monique was very matter of fact; however, she could not guide me thru the steps in order to pay off my loan, on line. I have the $ in my Provident CU Checking Account, yet, Monique was unable to see my Personal Loan account on her screen; however, she could see every other aspect of my financial business with Provident.

After much time passed, I decided that I am getting nowhere with Monique, and said “Good Bye” to her, and went back online to see if I could find the way to pay off my Personal Loan. I did. I transferred funds.

Now, I would like to request that my “AutoPay” for my Personal Loan discontinue. For verification, you could check with Colleen Knowles at the Folsom Call Center. Colleen did a very professional job in walking me thru the application process, so she should be able to verify.

Thank You, Provident Credit Union.

Developer Response ,

Formula1Pilot - Thank you for your review. I apologize for the experience you had trying to payoff your personal loan. I'm glad you were able to transfer the funds you needed to payoff your personal loan online. In order to confirm your autopayment has been discontinued please visit your nearest Provident community branch or call us at 800-632-4600. Thank you. - Provident Credit Union

App Privacy

The developer, Provident Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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