Provident CU Mobile Banking 4+

Excellent app

The new version is really great compared to a few years ago. Everything works and the app is very elegant. I'm always able to log in and I feel that the banking connection of this app uses top notch cyber security. I've been a provident member since 2009 and they're so much better than my previous bank (Bank of America BoA) that it's awesome. BoA stole my thousands of dollars of my money using a sophisticated scam aimed at low income college kids, Provident CU is so much better to their customers that it makes BoA look like craigslist scam.

Developer Response ,

Thank you so much for your great review and being a valued Provident member.

Terrible Update in March 2023

In March 2023, the App was updated so it is no longer an app, but instead is a Web View inside of a App wrapper. It no longer displays your Total Balance for ALL accounts. It does not display your current balance for any account. It is slow. It is cluttered with unhelpful bank “FYI Noticed” between Every Section which both takes up screen space and makes it difficult to do the tasks you want. It has 3 different ways to do a Transfer, one of which doesn’t allow a description but also doesn’t explain that. And if you have recently opened the iOS “app” and shortly after go on the website from a browser, you get emails about “Concurrent Session Detected.” Awful experience. Terrible. I do not recommend.

Developer Response ,

Hi Andrea - Thanks for the download and feedback. Sorry for your experience with the latest update. I have forwarded your feedback to our development team for review. In regard to the current balance, it will display on the Account Summary screen when your window size is large enough. If on mobile the current balance can be found on the account activity page which you can navigate to by clicking your account. If you have any additional feedback, please send us a secure message via the message center in online banking. - Provident Credit Union

Feeling brand new.

Love the new app. Appreciate that intuitiveness was prioritized & sections displayed conveniently and in an easy-to-locate manner. The eyes are more easily able to flow thru the UI / info on screen.

Change in font was a nice touch, and MOST of all: no need to manually initiate Face ID anymore. Launch the app & Face ID now automatically logs you in without any more action needed.