Screenshots

Description

Manage your accounts from almost anywhere with the Provident mobile app. Manage your accounts, pay bills, pay people, deposit checks, transfer money, and much more.
With the Provident mobile app you are in control of your daily banking needs. Manage your accounts with just a few taps. Features include:
• Sign in securely with Fingerprint ID or Face ID
• Monitor account deposit and loan account balances
• Transfer funds, set recurring transfers or future dated
• View check images
• Manager overdraft sources and courtesy pay selection
• Send and receive secure messages to/from Provident
• Pay bills, add payees, schedule future bills, and view/manage eBills
• Deposit checks
• View account details, balances, transactions
• Find ATM/Branch locations
• Manage your contact information
• Set account alerts for deposit, loan, and credit cards
• Manage your credit card with card lock, travel notices, authorized users, and card activation

What’s New

Version 6.0.0.49

Certificate updates.

Ratings and Reviews

2.5 out of 5
54 Ratings

54 Ratings

transteaching ,

Decent app

The app itself is definitely outdated and in need of a desperate update. Hopefully with the new website coming soon either mobile app will update alongside it or not long after. Some of the non intuitive features are constantly asking you to reverify and potentially change and confirm your account picture and just the old layout of this entire app. While it’s takes a bit to get used to, you can get by through simple banking functions, depositing, checking messages but it needs to be more simplified and cleaned up. We will be getting an update soon with text verification (finally) which will hopefully be added to the phone app. The app itself is potentially a 3 overall but definitely needs some love.
The credit union institution for me has been nothing but positive at this point with more APY than I ever got through WF. It’s easy to get a hold of customer service during business hours and everyone has shown outstanding service. Also I love knowing that the profits PCU gets goes directly to helping us out.

Developer Response ,

Transteaching - We have an update scheduled in the coming weeks to help fix some of the issues you mentioned. Included in the update we will be getting rid of the constant reverifying for users and members will no longer have an account picture to verify. Let us know if this resolves your issues. Thanks for choosing Provident. eservices@providentcu.org (Attn:DavidR)

Randomdsykvsfktdhy ,

Useless

I’ve got to agree with those who said this app is crap. The ONLY reason I’d ever want an app like this is to be able to deposit checks without going in person to a branch or ATM. (Anything else, I happily do in my desktop browser, with a real display and a real keyboard.) But I tried this and the one feature I wanted does not work. Either that, or the method of using it is completely cryptic. I enter the amount of the check and try to take photos of the front and back of the check, but it does not behave as expected. None of the info I enter “takes”. In the end I gave up in frustration.

Also, why on earth should I have to authenticate in order to sign OUT of the app??!! That’s downright stupid. You tap “sign out” and you assume you are signed out. If you fail that process, it only means that the app stays open - so the person who later steals your phone can use it! Unlikely scenario, I know, but you get the point. “Sign out” should do just that. It’s easier to just kill the app than go through the two-factor auth all over again.

Developer Response ,

I am very sorry for your experience with our mobile e-Deposit service. We would like to get some more clarification on the info you are entering so that we can troubleshoot why the it is not 'taking'. You can either send it to eservices@providentcu.org (attn: RobertTe) or you can call our Contact Center for assistance in troubleshooting your issue. 800-632-4600. - Provident Credit Union

mykey327 ,

Horrible app, can’t deposit checks!

The main reason why I have the app is to do mobile check deposits. I have both an iPhone 8 and 10 both updated constantly. Almost every time I try to deposit a mobile check, the app crashes when I take the front or back picture of the check. Sometimes it crashes and sends me to re-log in (which is a very slow login process) or it completely crashes the app and I need to hard start it. It’s so frustrating that I may actually cancel my Provident account because they can’t get this basic function working. I have accounts at several other lending institutions and their mobile deposit functions are so much easier. What is the point of the app if I have to physically drive to a branch to deposit a physical check? I have had this problem for at least a year and I have reported it to Provident directly.

Developer Response ,

Hello - I am very sorry for your experience with our mobile e-Deposit service. We would like to get some more clarification on the info you are entering so that we can troubleshoot why it is not 'taking'. You can either send it to eservices@providentcu.org (attn: DavidR) or you can call our Contact Center for assistance in troubleshooting your issue. 800-632-4600. - Provident Credit Union

Information

Seller
Provident Credit Union
Size
32 MB
Category
Finance
Compatibility

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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