We heard you. Our redesigned app lets you securely access your workplace retirement account(s) and get information that can help you achieve your financial goals.
Let our app connect you to something that’s really important…your future.
• A completely redesigned and updated experience.
• Secure account access with your fingerprint or facial recognition.
• Financial wellness information to help you achieve your financial
• View and change your contribution rate (if applicable).
• Track your personal performance for preset and custom date
range, recent transactions and account balances by contribution
• View your vested balance and values by contribution type.
• See a breakdown of your investment allocations.
If you haven’t already, start by registering your account online or upgrading your
account online. Go to prudential.com/online/retirement.
For more information about this app please visit: www.prudential.com/app
Retirement products and services are provided by Prudential Retirement Insurance and Annuity Company (PRIAC), Hartford, CT or its affiliates. PRIAC is a Prudential Financial company.
© 2019 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, the Rock symbol and Bring Your Challenges are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.
More is better. The updated Prudential Retirement app gives you more.
- Enhanced security with two-step authentication
- Individualized content for your Financial Wellness
- Fixes to app crashes / blank screen that affected a few iPhone users
Here’s what we’re working on for future updates:
- The ability to view and change your future investments
- Investment charts and fund summaries, including historical fund performance and numbers of shares or units
Ratings and Reviews
Can’t log in
I get the same message others complain about here,”you can’t access your account with this app right now”. The way it’s phrased used to make me think this was a temporary issue, but I’ve been trying for a month with no success. It just directs me to the website, and Prudential doesn’t seem to have any online support (no “contact us” forms or email addresses).
In general, I always have difficulty accessing my Prudential data in apps or services. It is where I have the majority of my assets and it’s extremely frustrating not being able to see my balances in my financial software (so my net worth ends up being the sum of all my debt). It seems like the only place I can review Prudential data is on their antiquated website or in Mint, which I’m not a big fan of.
After years of frustration I think it’s time to move my retirement accounts to a company that provides modern ways to access and review my account information.
Developer Response ,
We're sorry you're having issues with the app. Please contact the Prudential Service Center (1-800-778-4357) for additional support and troubleshooting
Can’t log in anymore
This has been a problem for me since the redesign a few months ago. I have deleted it and reloaded the latest version and no change. I try to login and get a screen that says I must login to the website to update my profile and I will be prompted. I login to the website on my computer - no prompts. I try to login to the page the app gives me - doesn’t work. A few months ago I called Prudential support and their reply was the app doesn’t work. I thought maybe this was fixed with the new version. I see from the comments I am not the only person experiencing this. Could someone get their act together to figure out the issue here? I also tried updating stuff on my profile on the web and saving it but that didn’t do it either. Everything was correct and nothing to change.
Developer Response ,
Thank you for your feedback. You can watch this video for an overview of the upgrade process: http://www3.prudential.com/email/retirement/cws/fw-upgrade-tutorial.html
If you are still having issues you can contact the Prudential Service Center (1-800-778-4357) for additional support and troubleshooting.
can’t even login
I keep getting a pop up when I try to login that kicks me back to the website to help me “upgrade” my experience. The website is not mobile capable and has no clear directions for how to “upgrade” to the app. it feels super sketchy that I can’t just access the app directly to see my own money and reduces my confidence that Prudential is managing my money responsibly. it’s bad enough that I can’t seem to do anything with the website but look at my account and it telling me that I’m not saving enough for retirement while at the same time not telling me how to put more in. ridiculously bad for a financial services company although I’m not surprised their products are inaccessible to millennials because all they do is diss us in their ads anyway.
- PRUDENTIAL FINANCIAL, INC
- 35.7 MB
Requires iOS 11.2 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Copyright 2019 - Prudential Financial, Inc., Newark, NJ, USA. All rights reserved
With Family Sharing set up, up to six family members can use this app.