Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential. For more details, review the important information associated with the acquisition by going to https://docs.empower-retirement.com/Empower/PRU/Empower-Transition-Disclosure-Participant.pdf
The Prudential Retirement® app is now the Empower, Prudential Retirement app. If your plan was part of the sale from Prudential Retirement to Empower, please use this app.
Retirement planning at your fingertips
You can take control of your financial future – anywhere, any time. Enroll in your 401(k) or 403(b) to easily manage your money, track your savings progress, access insights and tips designed to help you achieve financial wellness, and much more. Empower, Prudential Retirement mobile app is available in English and Spanish.
Enroll with ease
• Use the app to enroll in your employer's 401(k) or 403(b) plan
Access the app in your preferred language
• Available in English
• Disponible en Español
Enjoy secure, convenient access
• Log in with your fingerprint or facial recognition
• Enable two-step authentication for added security
• Accessible for all (meets WCAG 2.1 guidelines)
Track your progress
• Track fund performance
• See your account balance and personal performance
• View values by contribution type and investments
Manage your money
• View or change contributions*
• Transfer between funds
• Adjust investment allocations
• Get investment help
• If you change jobs or leave your employer, you have choices about what to do with your retirement savings. Learn about your options in the app.
*If applicable to your plan
Stay in the know
• Access personalized financial wellness tips and tools designed to help you achieve your goals
• Get need-to-know updates and notifications
If you haven’t already, visit www.prudential.com/online/retirement to register your account and start making the most of all the tools and resources available to you.
Please note, the app currently only supports customers enrolled in 401(k) plans, 403(b) plans, or Defined Benefit Cash Balance plans.
If you are a participant in a NonQual-only plan or Defined Benefit Retiree Plan, or own other Prudential products (such as an annuity or life insurance policy), you will not be able to access your account via the app. We hope to expand the accessibility of our app to include additional Prudential account types soon.
Contractual and other legal documents, other agreements, and policy maintenance information will be in English. Additional materials may also be in English. Information provided in a language other than English is for explanatory purposes only and shall not be construed to modify or change the terms of these documents, agreements, and other materials, which shall be legally interpreted solely in their English versions.
We’re rolling out some exciting new features and enhancements with our upcoming releases, all aimed at increasing your ability to plan and manage your retirement.
Having issues using our app? Please reach out to us at firstname.lastname@example.org.
Retirement products and services are provided by Prudential Retirement Insurance and Annuity Company (PRIAC), Hartford, CT, or its affiliates. PRIAC is a Prudential Financial company.
© 2022 Great-West Life & Annuity Insurance Company. All product names, logos, and brands are property of their respective owners. “EMPOWER”, “EMPOWER RETIREMENT”, all associated logos, and product names are trademarks of Great-West Life & Annuity Insurance Company. Prudential and all associated logos are registered trademarks owned by The Prudential Insurance Company of America and are used under license.
This update includes bug fixes.
Ratings and Reviews
I’ve been trying for a long time to log into this app. It used to take you to the website where it was just confused that you were accessing from something other than the desktop. Then when it seemed to get upgraded to a real mobile app, it wouldn’t let me log in. Like another reviewer said, just kept looping. Noticed that it had a recent update, so I downloaded it and viola! I can finally log in! I only needed to be able to see my account so I’m very pleased. Thanks for fixing this!
Can’t access with iPhone
This is the second time I have tried to access my account from the app. Impossible. When I called I was told to use laptop..duh....if I had a laptop I would. Which brings me to the question, why do you have an app? And then when speaking to a representative I asked to receive paper statements. Can’t do that because of Covid-19. Funny, I seem to receive bills just fine. Also when calling asked first if I would participate in a survey at the end of my call...you betcha! And of course at the end of the call was immediately disconnected. Basically useless....tempted to rollover this 401k. This one simple transaction took over an hour to complete.
Update: thank you for your computer generated response. No...I will not waste another minute explaining how I can’t log in. I-Phone..Safari browser. I’m sure you know the problem.....read all the other reviews. Your App should clearly display phone numbers for HELP.
Developer Response ,
We're sorry you're experiencing trouble logging into your account. Please email email@example.com and we'll look into this for you. In the email, please provide: • Indicate [IOS/Android] user • Date/time issue occurred • Version of app currently installed • Screenshot of the issue or last action you took • App Store name
Can’t log in
I get the same message others complain about here,”you can’t access your account with this app right now”. The way it’s phrased used to make me think this was a temporary issue, but I’ve been trying for a month with no success. It just directs me to the website, and Prudential doesn’t seem to have any online support (no “contact us” forms or email addresses).
In general, I always have difficulty accessing my Prudential data in apps or services. It is where I have the majority of my assets and it’s extremely frustrating not being able to see my balances in my financial software (so my net worth ends up being the sum of all my debt). It seems like the only place I can review Prudential data is on their antiquated website or in Mint, which I’m not a big fan of.
After years of frustration I think it’s time to move my retirement accounts to a company that provides modern ways to access and review my account information.
Developer Response ,
We're sorry you're having issues with the app. Please contact the Prudential Service Center (1-800-778-4357) for additional support and troubleshooting
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- PRUDENTIAL FINANCIAL, INC
- 30.9 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © Copyright 2022 - Great-West Life & Annuity Insurance Company. All rights reserved.