A description: Pay rent, utilities, taxes and other payments, anytime from anywhere with PSN’s FREE app. If your business uses PSN (Payment Service Network), you can use your existing PSN user ID to:
•Make an immediate payment
•Schedule a payment
•Change how you pay
•Change your password
•View your payment history
If you have not yet registered on PSN’s website, you must do so before using this app. If you have questions, please email CustomerService@PaymentServiceNetwork.com or call 866-917-7368 (7am-8pm CST, weekdays; 8am-5pm CST, weekends).
Paying on-the-go is easy with PSN’s mobile, online and phone payments! Businesses that use PSN simplify their business day by channeling all payments into one system while expanding payment methods for their customers.
Ratings and Reviews
Multiple Issues - Poor Customer Service
Normally I do not post comments but this is ridiculous. I had autopay set up for my 2 household water bill accounts but end up with a delinquent notice. The 1st time this happened I chalked it up to an unfortunate circumstance. The customer service rep assured me everything was taken care of. Months later the same issue. How does this happen. I use autopay wherever possible without issue so I know how this is supposed to work. While trying to rectify issue with customer service they tell me it is not set up although it worked fine for quite awhile then they tell me that it shows it was set up then back to it was not set up. What kind of record keeping system do they have? These guys have my financial data and have no idea what is going on. I escalated to the supervisor, or least he claimed to be the supervisor. He was evasive and more interested in justifying their actions than resolving the issue. I’m sorry but 3 strikes and your out. I’m done with PSN and warn others to be very wary if you are looking for a reliable worry free payment service.
Piece of garbage
One of the other reviews rates a 5 and says it's free and you get what you pay for. All fine if I had any choice in using it. The utility company for my city only allows payments through this god awful system. I moved recently and apparently the app can't handle listing one open account and listing (or not) one closed account. Instead it lists 3 different accounts and the name for each of them is just a garbled string of special characters. When attempting to make a payment to any of them it returns an error that simply says 'error'. How intuitive... Methinks the 5 star review is the joke of a programmer that 'made' (read: crapped out) the app or one of the city employees whose dim idea it was to transition to this broken payment system.
Website\app are horrible
I am not one to complain but I have lived in my house for 4 years and usually mail in or drop off my utility payment. I pay everything else online so I decided to try this one out.
First of all It took me forever to get logged in.
2 I had to call the 1 800 number to have them reset my password.
3 when I did get in my account it had somebody else’s name and customer number With their personal payment info listed.
4 my builders email was still on my account. So I had to go call again and have them remove all of that so that I could add my info.
5 when I actually did make a payment it sent me two confirmation notices that I paid my bill so I had to call again to make sure that it did not charge me twice. (which it did not thankfully)
The only plus was that everyone I did speak to was very nice and helped me resolve the issue on the 3 separate calls I made. I just don’t feel very secure having my personal info on a app or website that is having these kind of issues.
This website needs a lot of work.
With Family Sharing set up, up to six family members can use this app.