Download, register and start your journey – simple and in just three steps to your personal public transport. With the PubliBike app you can rent a bike 24/7. The app shows you immediately which stations are nearby and how many bikes or e-bikes are available. In your customer account you will find your previous trips and the travel expenses.
- Unlock Screen improved
- New design for promocode input
Ratings and ReviewsSee All
Since Switzerland deactivated ( lime - Obike ) Public bike came with new rules and high prices.
The customer service in English is really terrible.
I had an open ride of 17 hours when I took the bike only for 30 minutes so I called the “hotline” to ask for an explanation.
First in the morning, someone asked me and said without checking or anything that this was normal and to call again at opening hours (when it says they functioned at the time I called).
Then I called again and a woman that was almost mad of speaking English, couldn’t answer or hear anything and I asked if I could talk to an other person and she said to call again and hang up!
What a terrible customer service !
Developer Response ,
Hello, we are sorry that you are not satisfied with our hotline. We will share your feedback and do our best to improve our service. To help you, we need more information and would be grateful if you could fill out our contact form (https://www.publibike.ch/en/publibike/contact/). Thank you in advance. Best regards, your Team PubliBike
Needs clearer UI for bike return
BEWARE: this app looks like the kind of bike share where you pick up and drop off a bike anywhere, but it isn’t! I found out the hard way that you have to drop off bikes at their special stations, which are hard to notice because it’s not like normal station-based bike shares that have physical hardware to lock the bikes into. If you don’t do this, your bike isn’t locked, and someone else can go take it. At best you get charged 40 CHF for a whole day’s use. At worst (I’d that person runs away with the bike) you get charged 3000 CHF to replace the bike!!!
The app should show you what stations look like and how to return bikes.
Developer Response ,
Hello! Sorry that your experience with us was not so good. For explanations, you can find for example videos on YouTube. And don't hesitate to call our customer service, they will help you for sure. Kind Regards. Your PubliBike Team
With Family Sharing set up, up to six family members can use this app.