Public Mobile 4+

Unsubscribing from PublicMobile is an actual nightmare. The option is not even available on their website; you need to download the app to do so to access the menu options their AI chat suggests. Then when you download the app, there is no clear option to remove your card from the account or stop the subscription. When you try to get ahold of proper customer service, the app and website both redirect to a broken website error page. The AI chatbot very unhelpfully asks you to delete your cookies then try again with no alternative methods to submit a ticket, unsubscribe, or even view and remove payment methods. I had to restrict my card and get a new one just to get rid of the monthly charges from PM. Absolutely ridiculous!

The app opens in the browser and then onto a blank page. There are no contact details for customer support. The chat box doesn’t connect you to either a bot or a person for help to set up an account. To initiate set up PM charges first, then leaves left me hanging without a number or activation. The website also does not have any option to cancel the payment, and after reading other reviews, as advised I called my credit card company to cancel the card to avoid recurring charges; and lodged a dispute to have the initial charge reversed for service not provided.

Payment for subscription was successful. Activation failed. Then this company locked me out of my account out of no reason. Every sign in failed with message “forbidden”. Resetting password won’t solve the issue. Try to get help but I need to sign in to be able to submit a ticket. Now I’m in the dead end. Tell me how can I cancel my subscription! This company is just a scam.