I was shocked to find this klutzy app and transport ticket system in Australia which has so many smoothly operating systems and well-thought through processes. As a tourist, passing through for two days, I downloaded the app, thinking I could finally use Victorian public transport easily. But no such thing. The app requires you to have a physical myki card to sign up. (Huh!?) but no problem, I had a myki card from my last trip to Victoria. But no, it had expired! (Huh!?) no problem, I was outside a newsagent so i figured I could delay my trip by ten minutes to go get a new card, but there was a big “no myki here” sign inside. Finally I found a seven eleven that sold physical cards but the lady told me to stand aside so she could serve other customers first (I guess myki is also klutzy and slow to sell…) but then she tells me it is six dollars for my card and three dollars each for my kids and mother… $18 before we could even fill the cards with fares. Then she tells me it’s free to ride in the city anyway so we jumó on a tram without getting a ticket, but apparently the free zone only goes a little way and drops you in a newsagency-free zone! So then we were stuck on the middle of nowhere with no way to get a ticket for our transport. Which Einstein designed this system?

Public transit is so convenient when you're a tourist so that you don't have to get a rental car or take taxis all the time. Clearly nobody at the Victoria transit authority has ever considered this use-case. Getting a myki card is inconvenient in the first place compared to many other locales where you can either tap your credit/debit card directly or use your phone to pay - public transit is atrocious in the US, but this they often get right, so I was expecting more from Aus. Then you have to top it up, which they've made very inconvenient again. Online it says to use this app to top up instantly, but this app requires you to have an Aussie phone number to sign up or sign in. Online top up requires you to have an Aussie credit card. So then the only option left is to physically top it up at a shop, and better hope there is one near wherever you need it when you run out, because they aren't just at every tram station. Just get rid of all the restrictions and integrate with Wallet instead of having your own app, please.

HATE that I was forced to "upgrade" to this untested and BROKEN app.Have finally figured out how to get some information out of itLike setting up your favorites at 0200 when there is nobody using the app.Then when you ned to use these favorites in the mornign just go back and forth three times to get rid of the "no results" error.But even if this bug gets fixed there are HUGE problems.1. Best features of the Metlink app was the route maps - the google map type map is NOT a route map !2. Second best feature was the journey planner provided the PLATFORM connection data. This is a MUST when wandering through Flinders where the platforms change constantly But still helpful even when going to small stations you have never been to.The canned feedback response is also a JOKE.First they come out and tell us to go back to using the Metlink classic - though because it hadn't been updated has its own problems.Today they posted that they have put the old WORKING Metlink app back on the store - BUT IT IS NOT HERE !!!PT Victoria MUST demand their money back from the developers of this crAPP

The app is accurate and useful especially for general everyday travel, but some of the user interfaces are a bit finicky, like the fact that there’s a glitch which stops me from scrolling down when I try to look at the details of a route. It also takes time to get used to the way to use the app, since it’s a little more complicated than google maps or Apple Maps. It would be great if they could fix the scroll issue, since I encounter that a lot and it annoys me.

The app is usable...barely. Basically you have to plan on spending 20-30 minutes getting all of your favorite stations and routes set up, which is a very tedious process. Simple things like the app not finding any trains to "Parliament", because you didn't specify "Parliament Station" are pretty annoying. Search results seem inconsistent. Several times it returns no results for a favorite route, but if I press back and try it again it will show results the second time around.Definitely not something you want to rely on when your in a hurry to catch a train. Stick with the old app if you can.

For me this app is indispensable. I need public transpo information for my work life and social life. So I was and still am a captive user. The good news is that it is easier to use. I can enter start and end points with ease and no confusion. I did however stumble on to an issue where cancelled train service, not just single train, was not in the system. In spite of that I still will offer the highest praise for this update.