Pura Vida Miam‪i‬ 4+

App ok

Give a push notification when the food is ready . It will save time for everyone !

COMPLETELY misleading pictures and food descriptions! Don’t use this app!

This all started when I wanted a simple bagel and cream cheese listed as a “bagel and schmear”.
The app displays a picture of what appears to be an everything bagel with some type of seed, grain, or topping on the bagel and cream cheese. Our bread choices were 1: “multigrain sourdough” or 2: “plain bagel”. The first choice is sliced toast (not even a bagel although it’s listed as one), the second choice is a plain bagel that doesn’t match the bagel listed either.

It’s just totally misleading photo after photo, all in an effort to appear trendy or appealing, or to push their loyalty card. Unfortunately, I can’t imagine staying a loyal customer to a restaurant that intentionally misleads customers.

This is all besides the fact that there are errors like the “price cannot be updated” or the many other foods that are inactive items but still are features at the top of the menu.

Developer Response ,

Hello,

We truly appreciate your feedback and are committed to providing you with great customer experience. We are working with our app developers to improve the issue for when items are sold out, displaying "sold out" rather than not being able to select or showing "price cannot be updated". We know how frustrating it can be when something is sold out and apologize for that confusion. I would love to hear more about your experience please email orders@puravidamiami.com. Hope you give us another try to earn your trust back. Wishing you health.

Kindly,
The Pura Vida Team

User friendly & beautiful

The Pura Vida app is very user friendly. I love that there are photos for EVERY menu item.
The live customer service chat is also a great way to check on your order. Well done!