Pura Vida Miami 4+

Healthy, clean, and tasty

I live on Pura Vida (west Palm). I have ordered all of my meals (4 or 5 meals) on Sundays for the last several months. My wife orders food from Pura Vida for her staff and residents, as well.
I can count on the quality of their food, and it being prepared the same way every single time. The employees are always friendly and the service is great. My only gripe is that I don't like that they don't accept cash.

Confusing and they offer no solutions.

The app is very confusing when you’re selecting pickup or delivery. When you make an honest mistake and choose pickup instead of delivery they give you zero room for error. When you immediately reach out to their customer service to find a solution like changing from pickup to delivery, or cancelling the first order so you can go back into the app to properly select delivery and place the order again, instead they just copy and paste responses saying it’s the customers fault and that they get to keep your $50 donation. Even though I’m a frequent customer that ate at their restaurant 3 times a week with my wife spending $50-$70 dollars a meal. Anyways if this escalated to someone actually in charge I’m sure they would recognize the value of customer service and would of worked with me, but the business put too many customer service walls in the way.

COMPLETELY misleading pictures and food descriptions! Don’t use this app!

This all started when I wanted a simple bagel and cream cheese listed as a “bagel and schmear”. They app displays a picture of what appears to be an everything bagel with some type of seed, grain, or topping on the bagel and cream cheese. Our bread choices were 1: “multigrain sourdough” or 2: “plain bagel”. The first choice is sliced toast (not even a bagel although it’s listed as one), the second choice is a plain bagel that doesn’t match the bagel listed either. It’s just totally misleading photo after photo, all in an effort to appear trendy or appealing, or to push their loyalty card. Unfortunately, I can’t imagine staying a loyal customer to a restaurant that intentionally misleads customers. This is all besides the fact that there are errors like the “price cannot be updated” or the many other foods that are inactive items but still are features at the top of the menu.

Developer Response ,

Hello,

We truly appreciate your feedback and are committed to providing you with great customer experience. We are working with our app developers to improve the issue for when items are sold out, displaying "sold out" rather than not being able to select or showing "price cannot be updated". We know how frustrating it can be when something is sold out and apologize for that confusion. I would love to hear more about your experience please email orders@puravidamiami.com. Hope you give us another try to earn your trust back. Wishing you health.

Kindly,
The Pura Vida Team