Q-See QT View 4+

I absolutely love my camera system. The picture quality is great. I have a wired system and I really like that it alerts me immediately when the device isn’t connected to the internet. The app itself could use work. The camera loading time is very slow. It’s not my internet quality. It’s the app. It takes 40 seconds sometimes even minutes to actually load a live picture. Sometimes it tells me my device is offline. Actually it does that a lot. It’s really annoying because sometimes I miss what I want to see because it takes so long to load. I feel like this could be fixed on yalls end. Overall cameras are great as already mentioned. It’s just the app itself. It could use improvements.

I’ve had this stupid system for 5 years, for the first two years it was great. The mobile app worked, playback, live feed, everything was very easy. In the last 3 years it has been nothing but trouble. No live feed, no searching previous recordings, complicated interface in the app, not user friendly in any way. DO NOT GET THIS SYSTEM!!! Good luck getting ahold of someone in support that “speaks English”. It’s obviously sourced in some other country, and while the customer service reps are attempting to say English words, their accents are SOOOO heavy, they’re almost impossible to understand. I’m convinced they don’t speak English at all, they have a paper in front of them with English words on it and when you say key words they just flip to that page and read off an algorithm to you, so asking for clarification doesn’t help because they just repeat exactly whatever they just said, there’s no conversation capability. The only reason I have kept it so long and put up with how terrible it is, is because it was expensive and past it’s warranty. I’m looking for new systems and when I find a really good one for a decent price, this Q-See system is DONE!!!

Updated review:
Thank you! App Update in May 2018 was quirky at first. Now the app works better than I’ve ever experienced. So pleased and appreciative. Thank you guys!

October 2017:This app is so unreliable. My family has the same system with a different internet provider and experiences exactly the same problems. We’ve had our systems about 6 months and have already had to place 5 calls for customer service. Sometimes spending 1-2 hours on the phone and the issue isn’t resolved until hours later. The purpose of having cameras is to have the capability to check in on your home from your smart phone or tablet/ iPad when away. If they don’t work half the time, what’s the point? Also, this app is not compatible with the new software upgrade for the iPad, but works for the iPhone, with the exact same software upgrade. Unfortunate. The company said they do not know when they Will have a compatible app for the upgrades. I have also noticed the app is EXTRA glitchy on our smart phones since installing the software update for Apple-so it must not be all that compatible. Family is experiencing the same issue since the software upgrade.