Q Ticketing 4+

Great-looking new app. Registration was quick. Nice to see Pay as ticket purchase payment option now. (But to be really up to date Metro needs to update the bus readers to take mobile payments directly, no app required... maybe some day!)

For the reviewer who complained about being unable to login with their old account and losing their previously purchased tickets, please read the instructions! You have to register for a new account on this app and, if you use the same email address as your old account and you have some tickets remaining in your old account, those tickets will get transferred to your new account (and the new app) some time in August. RTFM.

Thank you, marchetype. And thank you for riding METRO.

After I downloaded the new app and bought new tickets; a bug in your new app set off a continuous loop that forced me to download the new app countless more times. In other words, it didn’t seem to recognize that I had already downloaded the new app. Then it deleted all my new tickets—that I had just purchased using the new app—and before I even had a chance to use any of the new tickets and the new app said I had 0 tickets after it displayed all the tickets purchased on the new app but then it deleted all the new tickets minutes later when it forced me to delete and download the new app...again and again and again.

Tell your IT developers to fix the new app and all these bugs and next time TEST the app using basic use processes and test using an iPhone 7 Plus.

Also, Under no circumstances should an upgrade to an app, delete all the existing purchases. That would be like deleting everybody’s cash every time you upgrade a bank software to the next release. Or it’d be like deleting all files and photos and apps on a computer every time someone downloads a new update. That is bad programming and unacceptable software upgrade process .

Train your software development , testing and QA staff , fix these bugs, and refund all my tickets that your buggy new software has deleted.

Thank you for the comment and for riding METRO. The app was tested extensively before release, so we'd like to understand what has caused the issue you experienced. Because the new app was developed by a different company, all users had to register for a new account. If you have unused tickets on the previous app, you can continue using them on that app through the end of this month. If you still have unused tickets at that time, they'll be transferred to your account on the new app, provided you registered on the new app with the same email address you had used to register on the previous one. Once the tickets have been transferred, you'll be notified via email. If you're continuing to experience issues, please contact METRO Customer Service at 713-635-4000 so they can assist with trying to resolve them for you.

I found out about this app a month ago. I've used it for those moments when boarding a bus and finding out that my Q-Card was missing and I really needed to get to my destination.

Therefore, applying for a paperless ticket was in order. It was quick and convenient for me to get a ticket to continue my journey. Kudos Metro for being a leader in allowing your users the opportunity and flexibility of using your app. Again ahead of your time.

Hello,
Thanks for sharing your experience with us. We're pleased to hear that the METRO Q Mobile Ticketing app has come in handy for you when you're unable to find your METRO Q Card. We strive to provide quick and convenient solutions, and we're thrilled that you found the mobile ticketing process smooth and efficient. Thanks for choosing METRO!