The QRS Finder app works fine. I’ve been an independent QRS piano technician since 2016 and have noticed a common thread among people who leave 1-Star and 2–Star reviews about the QRS Finder app. The app both works and finds the IP address ONLY if you’re connected to the right WIFI network. If you’re not connected to the CORRECT WIFI NETWORK, PLEASE RECONNECT TO THE CORRECT WIFI NETWORK AND TRY AGAIN. This applies to all QRS Wireless systems including the PNO2, PNO3, and PNO4 wireless processors. Also, if you have a super high tech home WiFi system that costs $1000s of dollars, set the channel down to <2.5 GHz so QRS can actually find your network and stay connected.

Love my QRS system but come on guys the app is so clunky and lacks easy functionality. The ability to go in and out of all albums is difficult if even available on all tracks. Do you guys use the app and find it easy, I have to say no way. Make it more user friendly, add the ability to scan songs and albums easier, make the ability to purchase songs easy, add a monthly all access subscription…that’s why gym memberships work. So well people forget about them. If this was $10-15 a month I would just let it go forever. Make buying songs and albums easier like Apple Pay. Fix your UI it’s painful. Long time user been hoping for updates…

It cost 10 K to add to our Steinway. The most annoying thing was problem solving issues like the random announcement of IP address. I reached out twice and my husband several times. My encounters resulted in the person telling me “oh that happens…easy fix…I’ll send you an email.” I asked for tech-support and was informed they are out of state, and to contact by email. I sent a request to and never heard back. I can’t speak for everybody, but if you don’t have a Lotta extra money, buy CDs or a music subscription. If you have money get the Spiro by Steinway. Or at least do yourself a favor and look at it and not this dysfunctional piece of technology. Also of note, we have a friend that is a very good piano teacher, and the piano is a big part of her life. She cringed when she listen to some of the music because the rhythm was off. Just a lot of issues with the quality of the music.

I got my qrs system two days ago, and this app has had nonstop issues. It quits unexpectedly. Out of no where the secondary audio stops working even with audio not muted. You need to unplug and replug the piano to get this working again. There is no differentiating songs that have voice and other instruments from those that are just piano. When you select a song in a playlist or album, the piano plays a random different song and not the one selected! Support experience has been terrible. The staff either don’t respond or respond so delayed as to be unhelpful. I am literally shocked given how much the system costs. I am seriously considering returning the system. My recommendation to qrs is to hire a better app developer and start from square one. Rather then recommending this system, I STRONGLY ADVISE YOU DO NOT PURCHASE until these issues are addressed!