QuickBooks GoPayment POS 4+

New Bluetooth magstrip chip reader not working on my new iPhone 11

Just received my new Bluetooth magstrip chip reader but when trying to connect gives me error saying my device is not compatible need to upgrade device. I have a iPhone 11 and that is pretty new device. Only thing newer then that is iPhone 12 that just came out. Also it works fine on my iPad Air 2 without issue and my iPad is 4 year plus old technology so can not be my iPhone 11. Please fix the issue. Thanks

Update: received an email from the developer from the quickbook team name Jay. Gave me direction on connecting my BT magstrip/chip reader. Had to goto setting and privacy and Bluetooth then turn on the tab for the app and then it would allow me to add it. So now no more error and works fine. Thanks Jay.

Developer Response ,

Hey there! We'd like to lend a helping hand with your card reader. In order to properly connect the reader, you will need to go to your settings, select privacy and then select Bluetooth. You should then see your reader and then it will ask you to give it access. If the issue persists, can you send us an email? Wishing you the best! -Jay, The QuickBooks Team(qbcares@intuit.com).

Go payments does not interact w qb’s??

We use go payments app at our business .. I just notice (duh ). That when we do a sales receipt w the app (go payments ) I can see it on my app on iPhone however (no sales receipt #).. then have to go on my desktop w online to create a receipt so it can be counted w my sales.. ???? How is this ?? I do not have the info to see anything about the sales ( like description of sales etc..) so I go payment w q.b to import and make a receipt.... why?? Why can the go payment app or info generate the sales as in the app on phone ?? Too much go back and forth w this quick books stuff.. we have use quick book for 7 years and is the worst app// online account info software ever!!! I call and even got a kelly person (after I call and complained to BBB )from the corporate headquarters to solve some issues with the credit card display error .. still not working correctly she hasn’t called me over a month and now the merchant service of intuit is messing up ... crazy crazy.. not a good software and the customer service reads from a book w no solution when one spends hours on the phone w them ... like I said now the merchant service is charging twice or declines a cards the like minutes the cards is expected!!!! I call after 2 hours ( nice girl Tried ) she sent a trouble shooting information so we can do it!!! Really!!!:(. The BBB and the Merchant compliance people are going to hear my voice my complaints..

Holding out hope

I recently opened a salon loft where I rent a space and this was the program they have a contract with. Everything was working seamlessly until I had my accountant link her account with mine so she could handle my books. That’s when it went all down hill. I lost all my previous recipes and inventory and the only answers we got from quickbooks customer service (after 2 hours on the phone) was to screen shot all of my info so we could MANUALLY enter everything all over again. Fine. Only was a months worth of receipts. Next issue was I went to check out a client and my whole app had changed. No longer a tip option. No longer a way for me to turn on the sales tax as previously available. Call customer service and they have never seen this happen to the GoPayment app. Go figure I get to be the case that tests their product to the max. So 3 hours on the phone, sending screen shots while I’m working on clients. To end up with no solution and they have to have their team look into it on Monday. So far it has screwed up how simple it was to check out clients let alone the hundreds of products I have to re enter. I HOPE they can fix this because I was loving the app. But I fear I might have to look into other options and something that can actually sync with an appointment booking app.