QuickBooks GoPayment POS 4+

New Bluetooth magstrip chip reader not working on my new iPhone 11

Just received my new Bluetooth magstrip chip reader but when trying to connect gives me error saying my device is not compatible need to upgrade device. I have a iPhone 11 and that is pretty new device. Only thing newer then that is iPhone 12 that just came out. Also it works fine on my iPad Air 2 without issue and my iPad is 4 year plus old technology so can not be my iPhone 11. Please fix the issue. Thanks

Update: received an email from the developer from the quickbook team name Jay. Gave me direction on connecting my BT magstrip/chip reader. Had to goto setting and privacy and Bluetooth then turn on the tab for the app and then it would allow me to add it. So now no more error and works fine. Thanks Jay.

Ответ разработчика ,

Hey there! We'd like to lend a helping hand with your card reader. In order to properly connect the reader, you will need to go to your settings, select privacy and then select Bluetooth. You should then see your reader and then it will ask you to give it access. If the issue persists, can you send us an email? Wishing you the best! -Jay, The QuickBooks Team(qbcares@intuit.com).

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