Quo (formerly OpenPhone)

Name: Quo (formerly OpenPhone)
Rating: 4.5 (10408 reviews)
Author: OpenPhone Technologies Inc

Business calling and texting

Free · In‑App Purchases

10K Ratings
Ages

4+
Years
Category

Business
Developer

OpenPhone Technologies Inc
Language

EN
English
Size

127.1
MB

Never lose a customer with Quo. The only phone system that helps businesses continue to build personal customer relationships at scale. Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. Terms of use: https://www.quo.com/terms Privacy policy: https://www.quo.com/privacy

Ratings & Reviews

4.5

out of 5

10K Ratings

Mostly Amazing Communication Tool
02/26/2023

BOOamber:)
OpenPhone’s abilities are amazing for my small business use! As a team, we are able to communicate more effectively with our clients and stay a lot more organized. We love that we can mark a text as unread, tag each other internally, mute calls on devices while having it still ring on others, etc. However, the desktop and mobile apps need improvement integrating between each other because sometimes we don’t receive activity notifications on all devices and when we brought this issue to tech support’s attention they said it wasn’t a priority to fix because the issue seemed isolated to our use. We’ve tried to troubleshoot to confirm if it’s user error or not and it seems to be a tech issue. If you are an OpenPhone user and are also experiencing this issue, please contact support so they can prioritize resolving it because it is a key feature. Also, our phone numbers are now coming up as Spam Likely on the caller ID even when we’ve followed all steps to be registered as a legitimate business with the FTC and we do not cold call prospects. I suspect it’s because we are using a VOIP. Lastly, like most communication tools, it’s imperative to have strong WiFi or cell service for phone calls because the quality can be choppy or delayed. Make sure you have this first before investing in any VOIP. Overall, we are satisfied but wish the above things would be resolved.

Developer Response
Hello there, this is Gordon, product lead at OpenPhone. I appreciate your time and detailed feedback as we work to improve our app, constantly.
Mostly Amazing Communication Tool
02/26/2023

BOOamber:)

OpenPhone’s abilities are amazing for my small business use! As a team, we are able to communicate more effectively with our clients and stay a lot more organized. We love that we can mark a text as unread, tag each other internally, mute calls on devices while having it still ring on others, etc. However, the desktop and mobile apps need improvement integrating between each other because sometimes we don’t receive activity notifications on all devices and when we brought this issue to tech support’s attention they said it wasn’t a priority to fix because the issue seemed isolated to our use. We’ve tried to troubleshoot to confirm if it’s user error or not and it seems to be a tech issue. If you are an OpenPhone user and are also experiencing this issue, please contact support so they can prioritize resolving it because it is a key feature. Also, our phone numbers are now coming up as Spam Likely on the caller ID even when we’ve followed all steps to be registered as a legitimate business with the FTC and we do not cold call prospects. I suspect it’s because we are using a VOIP. Lastly, like most communication tools, it’s imperative to have strong WiFi or cell service for phone calls because the quality can be choppy or delayed. Make sure you have this first before investing in any VOIP. Overall, we are satisfied but wish the above things would be resolved.
Developer Response 03/01/2023
Hello there, this is Gordon, product lead at OpenPhone. I appreciate your time and detailed feedback as we work to improve our app, constantly.
Perfect for keeping US number while overseas
10/14/2020

sch0622
When I moved overseas about a month ago, I panicked when I realized it would be more complicated than I thought to keep my US phone number functional, which is something I had to do to be able to keep working remotely for my US-based small company. I quickly found out Google Voice would not be sufficient for my needs (I need calls and texts to come through live and need to be able to connect audio to sharing platforms like webex), but thankfully did some searching around and found OpenPhone. The customer service reps were super responsive in answering my many questions, and were patient as I went through several iterations of getting the right account numbers from my current carrier to port my number over. I also appreciated that I could port my number while already out of the country, as I know that’s not possible with Google Voice. So far, the app is working super well - good call quality, has no problem connecting to platforms like webex, etc. I am still working through the text function (it seems like I can text through the app, but then messages come to me through iMessage still - could be that I don’t have a local phone number yet), but that is less important to me than the ability to use my phone number seamlessly. Really looking forward to having this app for the next few years while I’m abroad and am so thankful I found it - would highly recommend it to anyone who needs to keep a US number functional while overseas!
Perfect for keeping US number while overseas
10/14/2020

sch0622

When I moved overseas about a month ago, I panicked when I realized it would be more complicated than I thought to keep my US phone number functional, which is something I had to do to be able to keep working remotely for my US-based small company. I quickly found out Google Voice would not be sufficient for my needs (I need calls and texts to come through live and need to be able to connect audio to sharing platforms like webex), but thankfully did some searching around and found OpenPhone. The customer service reps were super responsive in answering my many questions, and were patient as I went through several iterations of getting the right account numbers from my current carrier to port my number over. I also appreciated that I could port my number while already out of the country, as I know that’s not possible with Google Voice. So far, the app is working super well - good call quality, has no problem connecting to platforms like webex, etc. I am still working through the text function (it seems like I can text through the app, but then messages come to me through iMessage still - could be that I don’t have a local phone number yet), but that is less important to me than the ability to use my phone number seamlessly. Really looking forward to having this app for the next few years while I’m abroad and am so thankful I found it - would highly recommend it to anyone who needs to keep a US number functional while overseas!
Use it for my business- best thing ever!!
06/26/2023

Sanna_Tized
Love that it helps keep all my business calls/texts separate from my personal! Love the scheduled sent messages, love that if I’m out and about other employees can access and respond to customers if I can’t, also love that I can add a message for when someone calls in- it has helped eliminate spam calls and make my business look so professional! This has been soooo helpful! I have noticed that if my phone is open any calls coming in go straight to voicemail- like it won’t even ring it just tells me that I missed a call and then moments later alerts me that I have a voicemail. But if my phone is locked then I will receive the call. I’ve also noticed that sometimes the scheduled text messages don’t actually send for when I’ve scheduled them. Example: I’ll type out a message and set to have it send in the morning but when morning comes the draft is no longer showing and nothing sent. Kind of annoying especially when it only does it sometimes. Those are the only things I am slightly annoyed by. But other than that this app is excellent!!

Developer Response
Hi there, thanks for reaching out. I'm happy to help you with this, sorry about the bad experience. Would you email me at support+vishal@openphone.co to let me know the phone number experiencing this issue? Thank you.
Use it for my business- best thing ever!!
06/26/2023

Sanna_Tized

Love that it helps keep all my business calls/texts separate from my personal! Love the scheduled sent messages, love that if I’m out and about other employees can access and respond to customers if I can’t, also love that I can add a message for when someone calls in- it has helped eliminate spam calls and make my business look so professional! This has been soooo helpful! I have noticed that if my phone is open any calls coming in go straight to voicemail- like it won’t even ring it just tells me that I missed a call and then moments later alerts me that I have a voicemail. But if my phone is locked then I will receive the call. I’ve also noticed that sometimes the scheduled text messages don’t actually send for when I’ve scheduled them. Example: I’ll type out a message and set to have it send in the morning but when morning comes the draft is no longer showing and nothing sent. Kind of annoying especially when it only does it sometimes. Those are the only things I am slightly annoyed by. But other than that this app is excellent!!
Developer Response 03/21/2023
Hi there, thanks for reaching out. I'm happy to help you with this, sorry about the bad experience. Would you email me at support+vishal@openphone.co to let me know the phone number experiencing this issue? Thank you.
Changed Rating
09/20/2020

krisgordon70
Changing my initial review (see below for the prior) from 1 to 5 for several reasons: 1-OpenPhone Customer Service response to both my message and my review were very quick and very polite. 2-They were able to clarify how I misunderstood the charges I initially thought were hidden numbers, not by telling me I was wrong rather showing me how to read it correctly. They weren’t hidden they were prorated just like they say in their signup. 3-The service is exactly what my small business needs, and a price we can afford. We are a startup the services other small businesses, I was able to setup an 855 toll free number and 4 employee lines. Not only that, the answering options coupled with text and automated responses makes us sound like we are larger and very professional. Thank you OpenPhone for being patient and working with us as we grow. I’m a small business owner and got one 855 number and 4 local numbers. They charged the standard $10 plus $5 per line. Then the hidden fees stated showing up daily. In less than 2 weeks, very few calls and text s messages somehow we’ve racked up $50 in hidden fees. I’m not happy and going to port out our numbers to a second line with our cellular company. No where in their app or website or contract does it tell you you’ll get charged per minute or use. Definitely not an inexpensive app.
Changed Rating
09/20/2020

krisgordon70

Changing my initial review (see below for the prior) from 1 to 5 for several reasons: 1-OpenPhone Customer Service response to both my message and my review were very quick and very polite. 2-They were able to clarify how I misunderstood the charges I initially thought were hidden numbers, not by telling me I was wrong rather showing me how to read it correctly. They weren’t hidden they were prorated just like they say in their signup. 3-The service is exactly what my small business needs, and a price we can afford. We are a startup the services other small businesses, I was able to setup an 855 toll free number and 4 employee lines. Not only that, the answering options coupled with text and automated responses makes us sound like we are larger and very professional. Thank you OpenPhone for being patient and working with us as we grow. I’m a small business owner and got one 855 number and 4 local numbers. They charged the standard $10 plus $5 per line. Then the hidden fees stated showing up daily. In less than 2 weeks, very few calls and text s messages somehow we’ve racked up $50 in hidden fees. I’m not happy and going to port out our numbers to a second line with our cellular company. No where in their app or website or contract does it tell you you’ll get charged per minute or use. Definitely not an inexpensive app.

This update includes minor improvements and bug fixes: • Display SMS sent by Sona in the conversation view • Rebrand Thank you for using Quo!

Version 4.0.3

3d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Dark Interface
- Differentiate Without Color Alone

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
In-App Purchases
Copyright

Developer Website

Privacy Policy

License Agreement

Supports

Siri

Use this app with Siri to help you get things done.

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Quo (formerly OpenPhone)

Business calling and texting

Ratings & Reviews

What’s New

Version 4.0.3

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Supported Features

VoiceOver

Larger Text

Dark Interface

Differentiate Without Color Alone

Information

Supports

Siri

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