Quontic Bank Mobile 4+

I keep trying to set up transfers on it via Zelle and it keeps freezing up. I cannot view my accounts after that or even just log off. It completely freezes. Somethings need fixing it seems.

I have used a few online savings accounts over the years to keep an emergency fund in and this was by far the worst experience I have ever had. The APY was attractive and overall reviews were good. I transferred funds from another online savings bank and the money arrived in a day. I quickly realized that I was unable to add an external bank account or even access Zelle. I was told that in order to withdraw funds it had to be initiated by an outside bank. Something felt weird so I tried to withdraw money to my regular bank account. It was either canceled or rejected. It took several phone calls and e-mails to start to get anywhere. I felt as if my money was being held hostage and what if I actually needed that money? After two weeks of phone calls and even a 3 way phone call with my regular bank was I able to start the process of closing my account. My money is now back safe in my original account. What a waste of time with Quontic. I am hoping that this was just bad luck, however I recently saw reviews with very similar experiences. Had I seen those reviews I would have never wasted my time. Look elsewhere.

I was taken in by the high APY for the online savings account, but the app and the mobile website DO NOT let you add external transfer accounts. Zelle does not work, Plaid does not work. I can’t believe a bank advertising themselves as an “adaptive digital bank” can’t manage to have the same digital functionality as my old credit union which has no app and has a website that seems to have been developed in the 90s. Halfway convinced this is a scam and I’m shocked this app is rated so high as it has no functionality. It does constantly ask you to share your location data though, so we know what their motivations are. Will be closing my account once I’m able to get my money out.