Rack Room Shoes +4

Wow! I deleted you because of the Incompetence of the app and decided I try you again — everything was so quick it was awesome — until you said you’d send me my log-in info. Never got it — then when I went to shop it wouldn’t even load … fire your web manager and spend some money on a quick sight please!

Don’t waste your time downloading this app. I only downloaded it because the Rack Room site is so bad - it’s soooo slow & freezes up constantly. But the app is even worse. When I opened the app, the screen read “AUTHORIZING” (in the classic Rack Room orange) on top of 20+ rolling lines of weird computer language. When it stopped rolling, nothing happened so I selected “Try Again”. (Spoiler: that’s all there is to the app - a big orange “Try Again” button.) After trying this a few times, a new message appeared: “Multiple attempts to authorize connection to services have failed. Please wait a moment & try again…..Reason provided: Forbidden”. Look, I just wanted to browse some shoes - not gain access to closely guarded shoe secrets. From reading the reviews, this app has had issues for months. How can a company (esp a large one like RR) allow this app to still be offered with their name attached to it?

I have filed complaints with tech support on app and with store that the app won’t let me log in at all and won’t accept passwords no matter how many times I reset them. This has been happening for at least 9 months and apparently the company does not read reviews and store managers and tech support do not report issues. The only answer I was given was to either go to a store and shop or use a real website to shop. Very poor response as it shows they don’t care and don’t intend on fixing problems. They don’t care about customer service and obviously do not need the sales or they would care that people cannot shop and spend money. If rack room doesn’t need our business then I will go somewhere else.