Radar by Zoho Desk brings exceptions to your attention through simple and intuitive
dashboards. Designed for managers, the app provides vital customer service stats at a
glance, including Live Traffic, Ticket Traffic, and Customer Happiness Ratings. It brings
anomalies to your notice instantly and helps identify bottlenecks even before they
Some key features:
- Choose the statistics you want to keep an eye on.
- Set pre-defined standards to the chosen metrics, and get notified when there's any
deviation from them.
- Reply to tickets, chat with agents, and post announcements from within the app.
- Stay clued-in to team conversations through the Team Feed, even when you're away
from your desk.
- Customize the look and feel of the app, just the way you want it.
- Added the Daily Trend insight screen.
- Fixed a handful of bugs.
Ratings and Reviews
Perfect for management
Great! Our management team utilizes this tool perfectly! They don’t understand all the options in desk, they just need the numbers and stats. Thank you! I do agree though, these tools being part of desk just to save space app wise would be nice.
Great app with good insight- but...
I actually really like this app. There is a lot of good insight to support Zoho desk and to get a sense of the inbound/outbound traffic.
The reason for the one star review is that I believe that these features should be included IN the Zoho Desk app - NOT as a separate app.
I already have a folder full of Zoho apps... I don't really need another one when all of these features could have been included within the original Zoho desk app.
Developer Response ,
First off, thanks for your comments on the Radar app. We are happy to hear that you like app very much!
That being said, we understand your disappointment that you don't want two apps for handling the ticket management. In fact, the Radar app not just have the insights, but also the tickets related to the stats are just a click away on the numbers. So, you will not miss any functionalities in the app. Moreover, users can get going with their day-to-day activities (like ticket replies, comments, collision detection, feeds, etc.,) without any stoppage. Please give it a try and we are sure you will love it more.
We are adding more admin/manager focused functionalities in the Radar app, and that should justify that users will need this app for a proactive mode. We will update as we make progress on the app's capabilities. Please feel free to reach out to us on support[at]zohodesk[dot]com with your feedback and suggestions. We would love to hear from you.
Thanks again for your continual support to us!
With Family Sharing set up, up to six family members can use this app.
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