Radar for Zoho Desk 4+

Name: Radar for Zoho Desk
Rating: 3.9 (9 reviews)
Author: Zoho Corporation

Customer service software

Zoho Corporation

- 3.9 • 9 个评分

- 免费
- 提供 App 内购买项目

iPhone 截屏

简介

“Radar - Zoho Desk的数据透视应用”是一款帮助您提高生产力的帮助台应用程序，您可以快速预览重要客户的服务统计数据。使用Radar，帮助台的客户经理、管理员和客服人员都可以方便地管理工作内容，并随时随地跟踪其移动设备的性能。Radar支持查看工单解决时间、客户满意度、实时流量和单个客服的数据等相关的帮助台统计数据。客户经理/管理员可以查看所有客服人员的统计数据，但客服人员只能查看与自己有关的数据。Radar将会立即提醒您注意到异常情况，并帮助您在问题出现之前发现并解决。

以下是一些页面/功能：
* 实时流量
* 渠道流量
* 当前统计数据
* 平均处理时间（AHT）
* 一次性解决工单（FCR）
* 客户满意度（CSAT）
* 客服人员状态
* 团队动态
* 异常告警
* 快速视图
* 仪表板

部分主要功能：
* 您可以选择您想关注的统计数据。
* 您可以为您所选的指标设置预定义条件，并在有任何偏差时得到通知。
* 您可以在应用内回复工单、与客服人员聊天以及发布公告。
* 即使您不在办公桌旁，也可以通过“团队动态”随时关注团队对话。
* 您可以按照您想要的方式定制应用程序的外观。

订购（应用内购买）

我们允许用户订购/升级到各种付费版本。我们在Radar应用中支持的3种订购计划：标准版、专业版和企业版。用户可以在任何版本上注册，并获得15天的免费试用期，随后可以升级到相应的订购计划。用户可以选择按月或按年订购，任何版本的年度版订购计划将会享受到折扣优惠。

* 当您购买确认后，付款将从您的iTunes账户中扣除。
* 您的订购将会自动续订。如果您在当前周期内提前至少24小时前关闭自动续订，下个订购周期将不会续订。
* 账户将在本周期结束前24小时内自动续费。
* 购买后，可以通过用户的“账户设置”来管理订购和关闭自动续订。
* 免费试用期的剩余期限（如果有）将在用户购买升级订购时丢失。

隐私政策：https://www.zoho.com.cn/privacy.html
服务条款：https://www.zoho.com.cn/terms.html

2024年10月29日

版本 2.2.18

- 在最新更新中，我们扩展了Radar对泰语的支持。现在用户可以使用泰语，轻松浏览应用程序并解决客户问题。

- 我们增强了工单中的频道图标，特别是代表WhatsApp、Instagram、Telegram等即时消息频道的图标，并使其在视觉上更加突出，以帮助用户在工单列表、卡片和详细信息等视图中一目了然地识别工单来源。

3.9（满分 5 分）

9 个评分

Perfect for management

Great! Our management team utilizes this tool perfectly! They don’t understand all the options in desk, they just need the numbers and stats. Thank you! I do agree though, these tools being part of desk just to save space app wise would be nice.

Good layout, app doesn’t work right though.

First off, I love the layout of this app compared to the standard desk app. 10/10 on that one. The additional features are super nice as well.

That being said, I’m having trouble with the app staying up to date on what is happening in Desk. The ticket counts are frequently off and sometimes tickets that are there don’t show up.

It's disheartening for us to see you facing issues with the ticket count in your Radar app.

We have tested the same, but couldn't reproduce the issue in our testbed. It would be great if you could write to us on support[at]zohodesk[dot]com with the screen-shots and the details of the data that you are trying to check through the app. This will help us to address your concern.

Looking forward to your email.

Great app with good insight- but...

I actually really like this app. There is a lot of good insight to support Zoho desk and to get a sense of the inbound/outbound traffic.

The reason for the one star review is that I believe that these features should be included IN the Zoho Desk app - NOT as a separate app.

I already have a folder full of Zoho apps... I don't really need another one when all of these features could have been included within the original Zoho desk app.

First off, thanks for your comments on the Radar app. We are happy to hear that you like app very much!

That being said, we understand your disappointment that you don't want two apps for handling the ticket management. In fact, the Radar app not just have the insights, but also the tickets related to the stats are just a click away on the numbers. So, you will not miss any functionalities in the app. Moreover, users can get going with their day-to-day activities (like ticket replies, comments, collision detection, feeds, etc.,) without any stoppage. Please give it a try and we are sure you will love it more.

We are adding more admin/manager focused functionalities in the Radar app, and that should justify that users will need this app for a proactive mode. We will update as we make progress on the app's capabilities. Please feel free to reach out to us on support[at]zohodesk[dot]com with your feedback and suggestions. We would love to hear from you.

Thanks again for your continual support to us!