Eurail/Interrail Rail Planner 4+

This is my first ever review for an app, however, I feel it is needed. This app needs an major update. It has has bugs left and right and is just not quick enough. Recently, I have been adding journeys to my unlimited pass and it would not show up on the ticket itself. This is a major issue if the train attendant thinks you don’t have a pass. The app needs a better and more efficient layout that will allow the pass to show up quicker. This makes when you have to pull the ticker up, much easier. It would also be very nice to see an integrated Apple Wallet feature. Whether or not it may be possible for the Wallet pass to update based on your journeys. It would be a feature that would be greatly appreciated. Also, for reserving seats, this absolutely needs to be integrated into the app where you can purchase them there. It is a hassle to purchase these tickets on the website. Also, there should be the ability to create multiple trips using one pass. That way you can organize trips much easier and don’t have to struggle to know which journey is which. I have been using this app for a couple of months now. It has been very useful and I have saved a lot of money. However, it really needs to be faster, more efficient, and more stable. With that being said, I hope that the suggestions are helpful and point a way towards improvement.

Dear Chris,

Thank you for taking the time to leave us very detailed feedback.

As the Rail Planner App works offline, so the timetable information is not always accurate, our Rail Planner App thus redirects customers to our website to purchase seat reservations.

In terms of creating multiple trips, only one trip can be connected to a mobile Pass and all your journeys need to be added to that trip.

However, we are continuously working hard to maintain our App and improve our features to ensure that it is up to date and user-friendly.

Best regards,

Summer
Senior Customer Service Agent
Eurail.com

The UI of the new version is much better than before, and I highly appreciated that they’ve added the map feature. However, it seems to me that there’s a bug in the app that when I want to save the journey to my trips, it would say it added on the top banner but it was never being saved into my saved journeys. Other than that, it works like a charm.

I would also like to see that the app would also show which platforms the trains will be located at, and also some kind of a feature that would show us alternatives routes if I miss a train between a connection. And of course, it will never hurt if we could see the map of a station for tight connections.

And right now, I’m just brainstorming, but… apart from the local train schedule database, it would be awesome if we could see the schedule of a train station, or a live update of an upcoming train that I’m gonna need to catch? And it would be really nice if we can see which trains has WiFi/power etc.

Dear Knockerclot, thanks for positive review and your brainstorm to improve the app. We recognize a lot of your wishes!
To start with the first, we indeed had problems with MyTrips, your review has not been answered in time, but the problem should have solved in the meantime. If not, do you let us know at appsupport@eurailgroup.org?
Platform numbers would indeed help reducing stress levels when changing a train, we are working on a way to include (the majority) in the app. Station maps would be even better. The old app used to have an arrival/departure board for a specific station. We are looking into bringing it back. The current time table is offline so it doesn't need internet, in the future we could have real time updates if a railway carrier can provide us with these data (major western-european carriers may can).
If clicking on the details of a trains you can see the facilties, at least for German trains you can see "business services" which means wifi/power etc.

The only thing worse than this app is the company’s customer service. Several of my desired trips can’t be found on the app, so I have to add them manually. This fails every time, with the journey either never appearing or appearing for a short time before disappearing from my trip. This leaves me unable to travel with the passes I paid several thousand dollars for. I’ve contacted customer service three times over the past week and haven’t gotten a single reply, despite their claim that they aim to respond within 48 hours. This is unacceptable for travelers who have paid a lot of money for rail passes but can’t travel when the app won’t function properly. Also, many countries in Europe require you to make (and pay for) seat reservations for each leg of every journey in addition to having a rail pass. The app implies that reservations can be made through the app but once you click to make reservations for many countries, they tell you that these reservations can only be made in person at a train station, defeating the purpose of being able to just arrive at the station and hop on the train with your rail pass. I’ve heard it may be possible to get pass cover numbers from Eurail and then book reservations online but, again, customer service hasn’t responded to my inquiries. Terrible app when people are so highly dependent on it to function for their travel and even worse responsiveness to problems.

We're very sorry to hear about your experience! We hope that our support team was able to assist with the issue you were facing in the App. In case you continue experiencing problems or would like to give us feedback, please let us know. Best, Chrisy