RainSoft® REMIND 4+

It took me multiple attempts a lot of trial and error, but I finally got it to reconnect. The instructions are not clear as to how reconnect works. I had to do some finagling. Still not a good app. Someone who is not tech proficient would have an impossible time.

Hi Soldier13now,
We’re sorry for any inconvenience. We are happy to help resolve your issue, please send us a copy of your review including your username to remindappsupport@pentair.com. If you need assistance removing or connecting any additional EC5 systems to the remind app feel free to give us a call when you are home and in front of the EC5 system.
You may call us 800-724-6763
We are open from 7:30 am - 5:00 pm (CST)

I’ve had this app and system for nearly 4 years and never had any significant problems besides its poorly constructed UI/UX. However, I’m guessing my newest and first App issue is due to a software update on the EC5 or the App. I am now unable to connect to the system fully and monitor it properly. I was notified last night that the EC5 had disconnected from the app, and while I could quickly reconnect it, it’s now spitting out errors in the Rainsoft Remind App. The system itself is fine. My best guess is that some developer broke the encryption or API connecting the EC5 to the app with a software update to one of the two. Having been part of development teams at various companies for over 10 years, I’m laughing because this product would never have seen the light of day in my previous jobs and the person responsible would probably be without a job right now. So, in all honesty, this is not an app I would be proud to be putting out with my name on it.

Hi Animacnut, we apologize for the trouble you’re experiencing. To best assist you in the connection process, please send us a copy of your review including your username to remindappsupport@pentair.com Let’s continue the discussion there to resolve the issue as quickly as possible.

My EC5 system was recently repaired. Control panel was defective and was replaced. Re installed app on my iphone after 4 years as this app did not work after Rainsoft changed their servers in 2020. After 4 years I still have problems with the app. After numerous attempts to get it to connect to my home network all I get is a “registering account” message that does not go away and of course my EC5 system info does not display. I guess I will check my system manually as before. Sometimes software and hardware don’t want to work together……🤨

Hi hamfrompr, we’re apologize for the trouble you’re experiencing. To best assist you in the connection process, please send us a copy of your review including your username to remindappsupport@pentair.com Let’s continue the discussion there to resolve the issue as quickly as possible.