Rakuten Insight: Earn Cash 4+

I have been using this app for nearly three years now and it has progressively gotten worse. While the app was rewarding and enjoyable, it became increasingly frustrating as surveys became exceedingly difficult to complete (including late declines and partial rewards after submitting). The automated declines, due to policy enforcement, were without explanation and done prematurely (occurring after entering the survey but before actually starting the survey).

Unfortunately, my account was blocked from receiving further survey invites (suddenly and without evidence of policy violations). I will not be recommending this app to others and I suggest that anyone interested in taking surveys look elsewhere.

The customer support is unhelpful and at times impersonal, with generic and scripted responses that don’t address your concerns or your issues. This company has clearly lowered its standards and continues to disregard the participants that it needs to continue running.

Overall, my experience with this app and the Rakuten company has been a tremendous disappointment.

You collect points for doing surveys. Each one starts with repetitive questions that you already have in your profile. Then it gets more specific. For example: Did you recently buy a Nivea product? Did you take a a trip to Europe? Did you install a solar system? Did you shop in these stores you never heard about? No to all? Sorry, you don't qualify, but here's 1 point. When you collect 500 points, you can collect money. 500 points gives you $5!!! One survey that takes about 20 min and pays UP TO 70 points, IF you qualify. Do the math, enjoy if you want.

I recently signed up for this site/app and was not getting any surveys at all. I contacted support about that only to be responded to saying I was being blocked from getting any future surveys for breaking rules. Mind you I have not taken any surveys etc. Only filled it information for my profile, literally only thing I had done on the app/site.

So if asking why I was not getting any surveys us breaking rules on an app that gives surveys….

Certainly do not recommend anyone downloading this and putting personal information in it