Rakuten Viber Messenger 17+

I have been a loyal and frequent user of Viber for at least a decade now. Viber has been my app of choice over all other chat services, including phone text. Viber has been serving me great until recently. The most recent update has deleted my account from my secondary device (iPad). After several unsuccessful attempts to log back in and restore my chat history, I found an article on the Viber support pages which clearly states that it is no longer possible to restore 1-on-1 chats and group chat history on a secondary tablet device. Which is very strange, because chat history actually syncs perfectly on a secondary computer device. Why was this important functionality suddenly removed? What is the point of backing up chat history if I can’t sync with my secondary tablet devices? When I start a chat on the primary device, I am no longer able to pick it up on my secondary device. This makes the app on the secondary device useless, so unfortunately I had to change my previously solid 5-star rating to 3 stars. App developers - please fix this problem, and re-enable seamless chat history sync across all devices, as it works on the competitor apps. Otherwise the Viber app becomes completely pointless on the secondary devices. Thank you.

Hello Anika,
Thank you for reaching us, please share the details with our support team by opening a ticket mentioning Play Market and adding all relevant information to escalate the feedback and assist you: vb.me/store-en Thanks!

UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. With new update my Viber is working without any problems. I really hope that they will not have any problems like this in the future. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars.

I’ve been using this app over 6 years. I was even recommending it to all my family and friends. It is awesome, fast, never any problems with audio or video calls until the latest update. Since I updated it to the newest version it went down the hill. App start kicking me out, then it finally stopped doing that but then it start freezing. It froze for few minutes and then crash. I can’t do anything. I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. Even that didn’t help. It is so frustrating! I saw in the comments that I am not the only one with this problem. I really hope you will fix this problem soon.

We've heard about this from other people as well. We're collecting information from people who are experiencing this issue and would be really glad to hear more about it from you. Could you provide some more detail? You can do that here: https://vb.me/store-en

My boyfriend and I (I'm in the States, he's in London) used to use Tango and had nothing but problems. When we switched to Viber almost two months ago, we were so impressed! The call quality is infinitely better, plus we get to text for free! With the new update today, we love the time stamp feature and the photos next to the contacts. I love seeing his handsome face! Great product! I would have gladly paid for it. But am grateful its free! Update: the December 18, 2012 update is terrible. It's jumpy, closes down while typing, they changed the notification ping to something almost indiscernible, its cluttered with nonsense pictures, the talk to text feature doesn't work and it's very slow. While I would have paid for the app before, I wouldn't now. Changing from 5 stars to three. Update: Oct 27, 2022 been using it for over 10 years. Really enjoyed being able to connect with family and friends from All over the world. However, for the past month notifications don’t arrive until you open the app and wait a good minute before they kick in. I don’t always remember to check multiple times a day and older family members in hospital can’t get a hold of me. It’s extremely frustrating that there have been 4 updates to the app in that time and an app developer company can’t fix the problem on iOS. Updating stars from three to one.

Hi,
Thanks for writing, we're sorry you're experiencing this issue. We are aware of it and working on a fix.