Rally Rider - Travel together 4+

Do not use Rally. They are a scam. They change departure times with zero notice, and while they have text and call alerts, they only let you know via junk folder emails a couple hours before. In our case it was a 9:35am departure to the KC Chiefs parade that was the same the night before, and then they changed it to 9:00am at 5:09am the day of. So naturally I don’t wake up at 5am to skim my junk folder, but nothing in the app… nothing in text… nothing via phone call… they have text and call alerts as I finally received notice of the change, but not until a text at 8:44am (16 min before the new departure) and a call at 8:54am (6 min before new departure). I didn’t check my text, bc I was driving on the highway to the rally point, but when the call came I was shocked to say the least. They’ve done nothing to help other than make their “maximum refund” offer of $50 (our tickets were $240). I think they are a pathetic company, with less than helpful customer service, and I wouldn’t waste a dollar with them again. I’ve always heard bad things about them, but until now I haven’t gotten to experience it. DO NOT use Rally.

This App is a fraud. It dispatches private individuals that own passenger vans, Sprinter Vehicles, and old recycled buses for pick up and drop off at major events. The problem is that it hides the identity and contact information of the owner/operator—the driver. If a problem arises (which did in my case do to their faulty communication) there is no way to contact the person driving, and no recourse for their failure. I bought two round trip tickets and they left without contacting us (and changed the pick up destination last minute) then it was more than an hour after the event did they reveal where to go for the ride back. We weren’t going to wait and made different arrangements to get home. When I tried to get a refund the customer service person (who was very hard to understand do to his thick Indian accent) refused. This service is a SHAM. Do not fall for their promises.

At Elton John’s farewell concert at Dodger’s stadium.

1/2 hour late. But there’s more ….

At the end of the concert. NO BUS IN SIGHT. No one contacted us, nor was the company online (even chat) at 12:45am to let us know what was happening -- it was a traffic nightmare up at the stadium parking lot, and we had no way to feel confident that the driver had the wherewithal (or competence) to make it up to the lot with such a large bus (cars were barely moving more than 1 mile an hour).

The traffic attendant told us that large buses should stay parked on the premises (not leave...there are designated areas….those who leave never make it back up with large vehicles). RALLY PEOPLE were not available -- at 12:15am — didn’t see hide or hair their rally bus, and not seeing how ANYONE could make it up to the parking lot within hours….THUS, we chose to hire a limousine service (only resource available) for $300!!!! VERY DISAPPOINTING. I will NEVER USE THIS SERVICE again and will not recommend them to any of my VERY LARGE group if friends. MINUS ONE STAR. We will be protesting the original cost!