Ralph Lauren: Luxury Shopping 4+

Great app but needs some fixes

1. After viewing an item and when I try to get back to the search page, if I slide the screen to the right it gets me back to the main menu! After viewing an item I have every time to click on the arrow up left so I can get back to the search page.
2. Taking a screenshot makes a banner show up on the upper screen, the banner stays there for a while! If I want to get back to the search page I have to wait till this banner is gone because this banner covers the back arrow, which is the only way to get back to the search page.
3. Notifications: though I permitted getting notifications from the app settings and on my iPhone settings, still I don’t get notifications from the app. I wish I could get notifications whenever there’s a sale, a price drop on an item I liked& new arrivals.
4. I’m not sure if sorting items by new arrivals (so I can see if there are any new items that I didn’t see yet) gives the right order of the items by date of release.. sometimes I see items that have been available for a month and below it you can find a new item.
5. I wish there would be more tools to find the right size for each item individually, specifically for each item& not a general irrelevant table for size. Size is an essential matter.

개발자 답변 ,

Thank you for the great feedback. 1) In app version 2.1.5 we've fixed the back swipe issue. Please let us know if you continue to experience the problem. 2) The banner issue is fixed in release 2.2 3) We've fixed a number of issues with notifications in recent releases, but please let us know if you continue to experience a problem. 4) Thanks to your feedback we've adjusted some settings with our new arrivals sort and this should now be working. Please note, that when new colors arrive on an existing product you may see that item back at the top of the new arrivals grid. 5) We absolutely agree that size selection support is a critical feature. It's a focus area for us and will be updated through a series of enhancements over this year.

“Classic Elegance and Timeless Style for my little explorer!! 3T Hat, T-Shirt, and Jeans for my ”

I recently purchased Ralph Lauren’s 3T Hat, T-Shirt, and Jeans set for my son, and I must say, it exudes the brand’s signature classic elegance and timeless style.

From the moment I received the package, I was impressed by the attention to detail. The craftsmanship and quality of the materials were evident in every piece. The Hat, with its iconic Ralph Lauren logo, added a touch of sophistication to my son’s outfit while providing shade and protection. The T-Shirt boasted the brand’s impeccable design, combining comfort and style flawlessly. And the Jeans, oh, they were a perfect fit! The 3T size offered just the right length and waist size, ensuring both comfort and a polished look.

With exceptional craftsmanship, versatile designs, and durability, it’s an investment that will keep my son looking sharp and feeling comfortable. I highly recommend Ralph Lauren to anyone seeking high-quality children’s clothing that effortlessly combines sophistication and practicality.

개발자 답변 ,

Thank you for the positive feedback. We're glad you're enjoying the Ralph Lauren App and appreciate you taking the time to rate and review.

Website CITY has not been there

Trying to exchange and return items should not take an hour and a half. The person that I was “ chatting“ with did a relatively good job. I had a few items to exchange for smaller sizes and to return one item and I spent time online doing all the information and then I could not finalize the process. That was on a Friday early evening. I decided to wait until the next day to use the chat option. Return label then was sent to my work email instead of my personal email . That’s another issue. How did they get my work email . When I look online on the Ralph Lauren website, it has my personal email. How embarrassing to have people in my office that review emails for me find out what I’m buying my wife and what I’m returning for my wife. I tried to get this fixed three months ago. I was told it would be sent up to a higher level because the person I was talking to then could not understand why this was happening. I’ve been told the same thing this time. The person I’m chatting with said the return envelope was sent to my work email instead of my personal email, yet he was not able to fix the situation to remove my work email from Ralph Lauren database. Expected more from Ralph Lauren. I’ve been buying quality clothes for my whole family from their website is having issues I wish they would fix