Ramp Ratings and Reviews

Amazing expense app

This app is fantastic! I love the UI and the autoforwarding of reimbursements is such a handy function so I never have to manually add receipt details anymore! It is a bit hard to find I initially used the receipts@ramp email but that wouldn’t work so I had to dig and find the correct reimbursement@ramp email so if I had one criticism I would say to make the difference of those emails more highlighted.

Developer Response ,

Hi there, we're glad you're enjoying the app! We passed along your feedback about the emails to the right team. We appreciate the review & your feedback!

Excellent but admins want more!

As a small business owner, I can’t say more good things about Ramp and how it has made my life so much easier! I love it and recommend it to everyone I know. HOWEVER, I would at least like to be able to upload, review, and approve Vendor Bills without having to use my laptop or safari on my iPhone or iPad. The mobile browser experience is terrible. In order to access Bill Pay on mobile safari, you have to put your phone in landscape orientation. Once you find what you’re looking for, you have to double tap everything to access it.

Fantastic!

Expense reports used to be painful chore, and quite frankly, things were missed or forgotten when only submitting say monthly. Ramp makes it seamless and easy ( right on your phone) to save and report or immediately report, with direct deposit within days! Hours of time saving for issuer and approver, so many clicks! Auto reminders too, will never miss another expense!

Super easy

Use ramp at my job and I love how easy the app makes everything! Sooo much better than emailing receipts to finance! I tend to lose them but with ramp I can submit them right away, categorise it properly and I’m done! Only suggestion would be to have the ability to approve transactions on the app as well instead of only online.

Not impressed

Using this as a part of our company’s expensing system. Bugs out on you when you try to attach a receipt and gave a lot of double counting issues when invoices were addressed through this app. The app and their browser application are not able to support customer in enforcing the rules set by our admin- ie., needing to upload a receipt for each transaction, invoice integration to other platforms etc.,. Customer service is below average. Great software in theory but bad execution.

Developer Response ,

Hi there, thank you for flagging this issue! Our team has resolved the double counting. Can you please share more context on enforcing policies with us at support@ramp.com? We'd happy to continue troubleshooting there and appreciate your patience.

Makes Ramp fun

Finally!! Ramp has a mobile app, and it makes submitting reimbursements and checking my cards/transactions so easy. I’ve added everything I need to Apple wallet—so easy to use on the go. The UX is slick, and dark mode is just perfect. Really looking forward to seeing what the team builds next :)

Business app unfriendly on personal devices

When you run both a business and a life from your mobile device - Ramp desires to force an iOS 16 or higher, just because.

I’ll have to shop around as our iPhones 13 Pros for all our fleet and office are not allowed [per internal policy] to update the stock operating versions as to prolong native life of device experience.

All of our employees have elected to carry company sponsored devices…. this is catastrophic. Shall be using good old receipt and email captures until we find a new cards vendor and costing system!

A couple missing features

It’s awesome that Ramp finally made an App! Simplifies the process immensely when you’re on the go.

A few things it would be great to add to the app:
(1) when your internet isn’t great / you’re moving too quickly, I think the app can lose the receipt you upload. It would be great if it saved all recently taken images and allows you to link to a purchase later if it isn’t able to connect to the internet and link it right away.

(2) in the web version, you can mark team meals and who ate. It would be great if you could do that on the mobile version too so you don’t have to login on web and do it later.

Not Universally Useful

I can't approve or upload receipts for my executive director using the app, even though I'm an approved admin. Makes the app pretty useless, and it's just extra steps and waste of storage space to take a picture of a receipt on my phone, email it to myself, download it to my computer just to go to yet another extra platform and upload it. Wish my company still just submitted receipts to finance - what a mess of a process. Let's automate things and add ten extra steps!

Developer Response ,

Hi there, thank you for your feedback! We're releasing manager approvals on the mobile app with admin functionality following closely. Please hang tight while we build, and feel free to connect with us at feedback@ramp.com if you have more feedback.

Works, but need iPad version please

Just used for first time, on my iPad, which runs it as an iPhone portrait screen size. It worked. Was able to upload a PDF of an invoice for the transaction that i had downloaded from browser to file sharing app i use. But, would be really nice to have iPad version that works in both portrait and landscape mode for those who use an iPad in a case with a keypad. Thanks!