Ray App - Taxi Rápido y Seguro 4+

Fantastic customer service. They went above and beyond!

Well, let me tell you this. I know your service is starting but it has been around long enough to have a better app. Adding multiple destinations or changing it would be great. Also to let your company know when I use Ray I tip Cash because you guys take a percentage from the drivers tip which is not good. They are doing all the work for a little amount and you know this. Hopefully the app improves and we make sure the driver gets their money that would be great.

Great customer service and a safe and convenient way to get around Managua. I’ve used it multiple times and have no complaints with the drivers; however, I am giving 4 stars due to the following ways I think the app can improve:

1. Please make the app warn that there is a limit of C$1,000 Córdobas when the payment is card (otherwise it gets rejected **until** the ride is completed, which is very inconvenient when not carrying enough cash).
2. A feature to explicitly specify how many passengers are riding would prevent having to deal with last minute warnings through WhatsApp, as there is an apparent limit of 4 people per ride. However, when exceeding the limit, it is required to order two cars, which I was only able to workaround by scheduling ahead more than one or by messaging customer service through WhatsApp. While I appreciate the quick customer support through WhatsApp, the purpose of the app is to conveniently do that for you.
3. Editing the route or comments is basically not possible. At least once I had to cancel and re-order a trip due to a change, which is unfair to the driver who was originally assigned.
4. While I am unaware of how is this app developed, whether it is natively for iOS or Android or through frameworks, I did notice I significant lag on internet connection. There were times I had 3 bars, and somehow struggle to even open the app due to the apparent strong connection it requires. I am not sure how you are sending such data through the wire, but there’s always room for improvement when it comes to the approach you’re taking to solve a problem in software–i.e., are you sending just what you need? Or is it a bloated payload through the network that’s not letting me even open the app in certain connection settings?

Overall, great experience with Ray. Keep it up!