Razor Micromobility 4+

Very poor service. Battery dropped over 20% in less than 3 minutes in an area where parking was not permitted. Haven’t reviewed all of my experiences, but it seem razor has let their scooter deteriorate the point the ride is not smooth and very poor. Customer service is very short and does not take the time to discuss your concerns. Literally doesn’t care. Will be using Lime or Bird from now on. After getting stranded, walked to find a bird and it was night and day! Fix your scooters, the lack of maintenance is going to ruin your business.

My family thought this would be a fun way to explore the Tacoma waterfront. The scooter failed part way through the trip (with plenty of battery). Customer service on the app was a worthless BOT and I could not end my ride to stop the per-minute charges until I drug the 40 lb scooter a half mile back to the parking area. I was in a normal ride zone, plenty of battery. After requesting a refund, Razor service was rude and only offered a refund as a “one time courtesy” because of how long it took me to drag their garbage back to the parking lot. Worst experience ever. My poor kids were so excited to do this. Will never try again. But thanks for your “courtesy” I guess.

I was only on maybe 10 minutes it was a struggle getting the app up anyways it kept crashing. Then after the ride I had to end it multiple times before I left because the app just kept crashing. I was charged for 60 minutes I contacted customer service and they said that I shouldn’t have walked away from the scooter why should I a customer sit there for 20+ minutes trying to end a ride. 10/10 don’t recommend the other scooter and bike rental companies are so much better. I do not trust this company as they wouldn’t give me a refund for the time I did not use the scooter.