RCX 4+

All current employees of Rail Crew Xpress have to use this app to accurately report their time, but this app could use some major upgrades.

1. “Go on rest” needs to be made a separate option that isn’t tied to the end of a trip. Example of how the current system works is flawed. If you finish a trip and you have between 8-6 hours left of on-duty time, you are encouraged to not put yourself on rest. If you don’t receive a call within that timeframe, then you have to contact your manager to put you on rest. It would be more convenient to have the option to go on rest yourself anytime while not on a trip.

2. App needs an option to back out of menus. This applies to accidental clicks of wait stop options.

3. Needs better tracking of vans. When I arrive at the yard and the app suggests that I use a certain van but it is either taken or out of service, I have to use a different van. While the app has the option to switch vans if the one it assigns is unavailable, it doesn’t provide the status of other vans, so the one you may choose could be out is service.

I hope the developers of this app will take these into consideration and make the changes to make this app more user friendly.

We’re forced to either use this app which hasn’t let me login for the passed 3 weeks or do it all manually on paper. Won’t let me login with my own login but I accidentally typed in the wrong number and logged me into to someone else’s just fine. Tried deleting and reinstalling the app to fix it but it didn’t solve the problem.

Now that your company is requiring drivers to use this app, on our phones, that we pay for, that the company doesn’t provide nor compensate for, I’m contemplating either 1. Quitting, or 2. Staging a walk out of all drivers. Maybe then the company will decide to care enough for its drivers, that you make millions off of; no sleep, crappy pay, and lack of supervisors with integrity or respect, among other things. Put tablets or phones in each van, train your drivers AND supervisors how to use it, because supervisors are ignorant on how it functions, and again, it’s a horrible program. A 5th grader could do better. Crashes. Resets if you’re in a bad signal area! Obviously I’m annoyed and angry. There’s not even an option for someone who is an extra radius in the yard! Fix the issues! Compensate your drivers better.