ReachUC 4+

After the last update 3 days ago I’ve been having a lot of issues transferring calls. I get a transfer failed message and my client gets hung up on by the app.

Before this update I had no issue with the app, but it is a bit of an inconvenience and usually I wouldn’t post here but I have no other way to reach out to the developers.

I’ll start by saying I’m a phone vendor so I’ve tried at least a dozen soft phone apps usually only to be disappointed due to glitchy, QoS, not user friendly, and other reasons. When I first started using ReachUC I thought “meh, ok kind of generic, but let’s give it a try”. Man was I wrong!! Super user friendly, I’ve rarely dropped any high quality call, feature rich, diagnostics, and super customizable!! From voice, video, and text capability to personal ringing schedules, faxing, multi-number SMS/MMS management, this app has it all! With 3 Softphone apps on my device now this is my “go to” app!! Get it, try it, and adjust as necessary and most of all it’s on the geo-redundant SkySwitch Netsapiens platform that is rock solid and gives me the ability to analyze even a customers ReachUC calls if a problem reported to pinpoint the issue and resolution. If I were an inbred I’d give it three thumbs up!!!!

My company transitioned to this cloud based platform to streamline the virtual workplace. The concept is wonderful, but the actual configuration of the system is terrible. There are consistent delays between answering calls and the calls actually being connected, or the communication itself lags between each end of the call resulting in echoes. I work out of the browser, desktop app or mobile app depending on my needs for the day. I find the browser works the best but still not great. All 3 apps fail to communicate with one another yet they all use the same account credentials which is frustrating. After updating the Mobile app, I no longer have microphone permissions. When I go to settings, privacy, microphone to try and approve, the app isn’t listed for requesting permission to access. I would love this system if it ever truly worked the way it was designed or even portrayed. Great concept, needs major improvements!