Readiris Pro 16 4+

Not ready for Mac OS High Sierra with HP ScanJet Pro 3000 s3

There have been some notable interface improvements from Readiris 15, such as saving your last settings from one scanning session to the next, which was a major annoyance with Readiris 15. The OCR engine is crazy fast and accurate. Size of scanned docs is quite good, and the degree of compression is configurable. The new, lower price is much better. Despite the improvements, the user interface is still confusing and cumbersome, with settings spread across different menus and a plethora of configuration and fine-tuning capabilities. I have also found a program crash that seems related to reading in the standard settings file (something you don’t need to do, but I just tried because I was working through all the configuration options). The “New” icon on the main program window does not work as it’s supposed to, to clear out all the previous scanned pages and prepare to scan a new document. (This feature *does* work in Readiris v. 15.) Note that Canon owns Readiris.

Readiris Pro 16

Disregard the rave review above. The software probably has this capacity. I attempted to purchase it both from the Web Site which was Mac unfriendly and then from the App Store. I was able to get it working and it did copy with some errors, e.g. m as rr, etc from old typewritten papers that I could then put into Pages and edit. However after four pages it started aborting at the very end of the transfer process. It did send an error message to Apple.

Efforts to trouble shoot myself, maybe I just should have shot myself were fruitless.

Then I tried to navigate the company interface and obtain help. The support is designed to force you into endless menues of on line help and aide. It is to say the least, poorly designed. Does any company officer ever use the interface? Finally after a good deal of time I was able to get a chat response that suggested I remove my copy and install a new one. That took a while but did appear to work with a new .dmg and a “successful installation.” However this company is apparently so paranoid that someone will “steal” the software that an Activation code is also required. But it did not occur with the installation, nor is it shown on my receipt from the App Store, nor was one emailed to me although they obviously have my email address. I am now in the fourth day from purchase and have no functioning software. I check every few hours for a reply to my request.

Some poor customer service person is overworked, underpaid, and apparently in a different time zone or out to lunch. My suspicion is that the software is a typical half supported cludge of something that works on Windows but is not adequately supported or engineered on the Mac. Flooded ? with phone calls for minor but fixable problems they make customer service intentionally difficult to save money. “Managing by inconvenience”. If I ever get this thing working I will revise my evaluation after further experience but currently I cannot recommend even a trial

Developer Response ,

We are really sorry for the confusion that occurred.
Applications purchased on the App Store can be downloaded from the App Store itself, from the Purchased tab. The Purchased tab shows an 'INSTALL' button for every application not currently installed.
The applications obtained by downloading from the company web site are other products or versions.
To erase all settings and preferences and reset the application to its original configuration, remove the folder named com.irislink.mac.readiris16mas located in the Library / Containers of your home folder.