ReadyRefresh 4+

It’s been a few years since we started with RR delivery. We both are very pleased with this service and the flexibility for altering the order when needed. It turns out we drink a lot of water….in the summer. This summer the convenience of having lots of water here was very important. Staying hydrated is so important in hot weather but also when you are older it is highly recommended to by hydrated. We drink less water in the winter but not much less. I also love that the water is placed where we selected because I can get it easily into the house if my hub is not home. When I’ve called in the past about some question I have EVERYONE has been very friendly and quickly answered the questions and also provided other useful information. Great Job!

I had to learn on my own that these negative reviews are there for a reason. Customer service is incapable of doing anything. They can not make simple changes to your account. They can not help modify your delivery window the week before, day before, or on the day of the actual delivery. They can not compensate better service even if you're moved up the chain to a manager or supervisor. All they do is repeat practiced phrases without addressing the issue or concern or tell you they have fixed or made the necessary changes only for you to find out they did no such thing. No one in customer service is held accountable. So the company is rendered completely unreliable. I have been scheduled deliveries and pick ups, and I have either had my delivery left in the middle of the shopping center at my business location at 7am before the store is even open or had my delivery scheduled during business hours cancelled. The reason for the cancellation is always "no one at location." Needless to say that is impossible, its a store with 8 employees. And even then the times they were delivered the only thing present is a lizard in the middle of a shopping center. And its left out in the open for the whole world to steal. I have received better customer service by COMCAST and thats saying more than a lot.. thats a ridiculous standard. DO NOT DO BUSINESS with these guys. Its excruciatingly BAD. THE WORST.... I wish I was exaggerating. I really wish.

We have been receiving water deliveries for over two years now. When we were approached by the sales person in the store we were shopping in at the time, he told us about the rental of the water dispenser and that it included maintenance (cleaning) of the unit. Yearly cleaning pro-active maintenance is NOT included. Until recently, I could access the app to change the delivery dates, if I had extra company who consumed more water than we usually do. Now, the date of delivery is locked in. If you need more or less water, or the schedule conflicts with travel, etc., you have to schedule a separate delivery and skip your locked in delivery. Beware of this act as well! The first time I had to do this, I had to message them, as it did not arrive, yet they messaged me that it had and charged my account. The second time, it did not arrive as scheduled, and although I had ordered an additional bottle, I only received my normal amount. They raised their delivery prices, but fail to execute the deliveries properly. And, they have the audacity to want a customer to include a tip now?! I love the convenience of having a water delivery, but they could do a much better job.