RealRelax Smart 17+

Login regularly fails

I like the massage chair, but the app is terrible. Every so often it will refuse to log me in. When I try to login, it will say my email does not exist in the system. So I try to create a new account, and it says that email already exists. It continues in a frustrating, useless circle like this. I have to delete the app and re-download it. That frustrating process of deleting the app and then re-downloading it and logging in again used to work, but it doesn’t work any longer. I now have to create a new email address and a new account every time it fails to log me in because it won’t recognize my email address, but it also won’t let me create a new account because it says my email already exists in the system. It’s maddening. I’ve never encountered an app that is this bad.

Worked perfectly on 1st try

I don’t understand what’s with all se 1 star reviews. We got the chair today, and wanted to connect it to blue tooth. As soon as we turned the chair on, it flipped us backwards and started the massage, as expected. During the massage we downloaded the app. The app asked me to sign in, for which we used to the lower part of the page that said something like “other ways” and had an apple logo. Upon clicking that, it signed us in via apple login, and immediately recognized that the chair is running after allowing it to use the Bluetooth upon a pop up. On the screen we had time remaining and all the necessary controls which we could use on the fly. Bottom line is, everything worked! First try, no hassle.

Useless App

You’ll download the app, it’ll work then like others say, it’ll boot you out and you’ll never be able to get back in. You can’t use the “reset the password” feature because it says your email doesn’t exist.
If the screen on the chair had the same features and functionality as the app, that would be great. But it doesn’t..
PLEASE fix this app!!! Make it work!!!

Developer Response ,

We sincerely apologize for any inconvenience this issue may have caused. We understand how frustrating this can be and we're working hard to resolve it.

As a temporary solution, we recommend exiting the app's background process when you encounter this problem, then reopening the app. This should allow you to continue using the app.

We're also developing a permanent fix, and a new version that completely resolves this issue will be released very soon.

Thank you so much for your patience and understanding. We truly appreciate your feedback as it helps us improve our service. If you have any other concerns, please don't hesitate to reach out.