Record360 4+

My coworkers and I have problems with the camera system. We all have brand new iPhones and all the pictures they this app are zoomed it and can’t zoom out any further we have to stand 20 feet away to take a picture of the equipment even then they look like crap. My normal camera app comes out a million times better. If you fix this issue this is a 5 star program. But right now it’s hard to tell damage.

After multiple attempts to get the app to perform at acceptable levels on our mobile devices it was not up to the task. The photo taking time and upload processing was too long for our team and we abandoned using it a few months in.

I attempted to cancel because we were not getting any value for the charge and were told the product team wanted to work with us to improve. We have never been able to move back and have wasted $4,740 over 12 months since they would not let us out of our contract. We have never used the software for a live customer damage review. Not once.

Totally worthless software and we are a tech focused shared car and vehicle rental company. I highly recommend looking at other vendors and save yourself from getting locked in. I am writing this review because after numerous times asking to not bill my credit card for software delivering no value to us it gets charged every month.

Check out any other option before thinking this is the one and signing up.

Trying to set up an account was impossible as it kept arbitrarily erasing user name entries and throwing them elsewhere on the form. Navigation is bad as well, confusing and cannot upload photos from phone. As a field mechanic, I would have liked to take all my photos of the customer damage and then the repair process and then uploaded them but it doesn’t allow uploading photos so I’m stuck taking them after finishing the repair. What good is this?. Once you’ve uploaded you are unable to go back and add anything or replace photos that you see are not clear. This is a good idea but poorly designed.