Red Owl Coffee Co‪.‬ 4+

This app is definitely on its way to being really awesome, but i think there are still some kinks to be worked out. Whenever paying for a drink, despite having a card saved, it asks for me to re-enter my CVV and Billing Zipcode every time. This is somewhat weird as I’ve never had a food app have me do that so i was caught off guard the first few times. However, if you also happen to miss one of the prompts, and forget to enter your CVV or zipcode, the app practically breaks. It takes 5 minutes for it to load back up to tell you missed an entry.

I also think having parking spots for mobile orders will help the process, as there have been 2 times now that people behind me in line got their orders before me, a mobile order, and they all ordered in person. I know this is a new thing and y’all are still working through the errors, but i see little benefit to using the app outside of tracking points currently.

Mobile ordering is such a huge priority to businesses now. If your system isn’t smooth and seamless for your customer, it should be fixed asap.

Not fully saving a cc for fast re-orders is cumbersome. Each time you have to enter a csv # as well as your zip. Finally after all that processes you have to resubmit the order.

What is a few simple clicks to order for some companies is a process with this app.

Functionality is cool. The minimum $5 is oft-putting when the beverage I wanted was $3.61. My experience in store was worse than trying to use the app because they were out of stock for what I wanted. When my brain said, “They want you to spend more money for products they can’t even provide.” The app was deleted.