Red Owl Coffee Co‪.‬ 4+

Welp I really loved this company, but they spent a week working on launching a new app (which is way worse than the old one) just for them to change the points and the prices on all their drinks. Not to mention I keep getting 404 error every time I try to check my account. The icons and buttons aren’t even designed for mobile interfaces this launch makes no sense. Heck the menu to select your location isn’t even the brands colors. It’s like they had an app dedicated to their own brand and traded it for an out the box app.

Really sad to see a small town company focus only on expanding and not on keeping their product quality. I hope they course correct because this is extremely disappointing.

This app used to work great and I was able to order my coffee in under 2 minutes. The upgraded app I have had to download, delete, and redownload every time I go to use it. The 404 error ha become my enemy. This is my favorite coffee shop and I make a choice to go to Red Owl, but I am over the app not working. I am not getting points for my drink and since I can’t preorder my drink I am stuck waiting in line. I have clients back to back all day and can’t stop to wait in a large line. If the app isn’t fixed soon I will be forced to go to Starbucks or Ellianos. I hope it gets fixed soon because I really don’t want to give up my Red Owl coffee.

Mobile ordering is such a huge priority to businesses now. If your system isn’t smooth and seamless for your customer, it should be fixed asap.

Not fully saving a cc for fast re-orders is cumbersome. Each time you have to enter a csv # as well as your zip. Finally after all that processes you have to resubmit the order.

What is a few simple clicks to order for some companies is a process with this app.