Redux Dryer App 17+

Probably the saddest app I’ve ever used. Very confusing design because unclear what’s interactive and what area “dead” icons. Literally the worst design ever. But the problem is that it makes no sense in terms of results. I ran a drying cycle and it says almost no moisture. And then I follow by doing another and it says my moisture is great. How’s that possible? I didn’t even open up the top. I have zero confidence the device does anything.

It’s hard to believe an app this bad exists in 2024. What I expected was a more precise reading of humidity and an estimate of how long drying would take, as well as status update notifications that tell me when it’s done.

The information is very limited and it’s unclear what is happening or what to expect from the drying process, which is the most important information to a tool that takes 3+ hours when accounting for having to charge a hearing aids in time for leaving in the morning.

I want to know how much humidity is in the devices, and how long it’s going to take to dehumidify them. I need to wake up and charge the actual hearing aids in time for my child to leave for school.

For a dryer that costs this much, it’s inappropriate to boast of an app that has so little benefit. Please hire an experienced UX team including a researcher and make this a better experience for your users.

My experience with this app and my complaints are the same as the other reviewers. It is not even vaguely user-friendly, and connectivity is shoddy. But most concerning is that I can run several drying cycles back-to-back without opening the lid, and the dry data consistently shows “More than 5.0 uL removed,” which would be impossible given the capability of the Redux dryer.

A device as expensive and highly acclaimed as the Redux dryer should have an app that complements it, not diminish it.