Screenshots

Description

We love saving you time, RCU's Mobile App lets you bank on your schedule!

Redwood Credit Union’s Mobile App for iPhone® and iPad® is free and secure for Members.

Access Your Account:
• Register your account through the App to use RCU's Mobile & Online banking
• Sign in quick & easy with Touch ID®
• Forgot your Username or Password? Retrieve it through the App!
• Show your Password in Plain Text to verify its entered correctly
• Need to update your Address, Phone Number, or other Profile Information? Use the App!
• Use Quick Balance to review balances without signing in
• Check Account Summary for an overview of Accounts, Loans, Credit Cards, & Investments or select an account to View Transaction History
• View your Written Check Images
• Order new Checks
• Make a Stop Payment on one or more Checks
• View your Credit Score (where applicable)
• Setup & Edit Account Alerts. View Alerts that have been sent to you through Alert History
• View your RCU Credit & Debit Redwood Rewards points
• Have a questions about your account, Contact Us securely through the App.

Payments Simplified:
• RCUpay, easily send money to friends & family using RCU's P2P service, even if they aren't an RCU Member!
• Schedule One-Time or Recurring Transfers & Payments
• Quick Pay - RCU Loan Payment reminders
• Pay Loans with your Debit Card
• Use Pay Loan by Check to make a Mobile Deposit Payment right to your Loan
• Make a Payment or Transfer from an Account at another Financial Institution
• Make Principal Only Payments to RCU Loans & Mortgages
• Keep track of Transfers & Payments you've scheduled (see Scheduled under Transfer & Payments)
• Get your Loan Payoff Amount for any time in the next 30 days
• Free Bill Pay service*
• Add or Edit Payees in Bill Pay through the App.

Card Management:
• Adjust Debit Card ATM & Purchase Limits
• Report your Credit or Debit Card Lost or Stolen
• Provide Travel Notes
• Activate New Credit & Debit Cards

Mobile Features:
• Improved Autocapture for Mobile Deposit takes your pictures for you, just align your camera over the check
• Locate nearby Branches & Fee-Free ATMs (up to 4 free withdrawals a month from any ATM with an active checking account)
• Search for answers to your questions using AskRCU
• Check Current Holds & Pending Deposits
• Name your Device, Enable Touch ID, Quick Balance, & Device Registration in Device Settings

*Please Note:
• To use Mobile Bill Pay you must be enrolled in Bill Pay through Online Banking.
• Apple Pay® is made available by Apple. Register your RCU Credit or Debit card for Apple Pay today!
• iPhone, iPad, Touch ID, and Apple Pay are registered trademarks of Apple Inc.

What’s New

Version 3.1.0

What's New in Version 3.1.0
This update includes the following new features and performance improvements:

New Features:
* RCUpay, RCU's own person to person (P2P) payment system
* View your Credit Score (where applicable)
* Add/Edit Account Alerts & View Alert History
* Add/Edit Payees in Bill Pay
* Transfer Money to another Financial Institution
* Quick Pay - RCU Loan Payment reminders
* Account Registration
* Edit Profile Information (under Profile & Settings/Profile)
* Forgot Username & Password
* Show Password in Plain Text
* Contact Us (In-app secure messaging)
* View Written Check Images
* Order Checks
* Stop Check Payment

Performance Improvements
* Updated Autocapture for Mobile Deposit
* Redesigned Slide Out Menu & new Quick Link Bottom Menu

Ratings and Reviews

4.0 out of 5
49 Ratings

49 Ratings

User252 ,

Landscape view

I was disappointed that landscape view is not accessible from this app because I use it almost exclusively on my iPad. The problem with the online banking web site is that I cannot access the online banking with a single click. There is no icon for online banking.

Developer Response ,

Good news, we plan to have this available in a new app release that will be coming within the next 30 days. Stay tuned.

Thank you,
Redwood Credit Union

papa95472 ,

Impressive.

Wow! Leave it to a local credit union to have stellar customer service.
On the off chance you need help with your mobile banking needs, these guys respond quickly with easy to follow advice and info. They really want your banking experience to be easy.
The ability to deposit checks from anywhere is really convenient.

Developer Response ,

Thank you for the information. I'll address these three issues out of order.
We are in the process of adding account alerts to the mobile app, so those will be coming soon. Most likely our November deployment which is current scheduled for 11/16.
For the "back" button request, is there any particular location in the app that you are running into where you would find this useful? We do have a back button in some locations but purposely not in others. For example, if you execute a payment or transfer, we don't want a back button on the complete page because it would initiate another transaction. We thought navigation through the side menu would mitigate much of the need for a back button, but if there is any particular location where you would find one useful, we'd be receptive to the idea.
For getting bumped out of the application, this should only happen if you timeout (~15min of nonactivity), or if you lose connectivity (wifi or cellular). When you timeout, there is a countdown timer that appears at the top of the app to let you know. If you lose connectivity, we lose your session so the app will redirect you to the sign in page.
If you could email us: remotedelivery@redwoodcu.org, we could look at our server logs for your account and find out more definitively what's going on. If you feel more comfortable calling, please dial 800-479-7928 and ask for Virtual Support.

Thank you,
Redwood Credit Union

neeciek ,

Great App!

It is so convenient to be able to deposit checks without going to the bank. The app works well and I appreciate that you have added the option of permanently turning off Manual Capture because that "feature" does not work well for me.

Developer Response ,

We added a checkbox for Members to turn off Auto capture from the Deposit Checks page, so you can decide whether you would like to use Auto or Manual capture when making your deposits. Whatever selection you make will be kept for the next time you login.
We've had Members report that they really like and dislike both options, so we've decided to let each Member choose which they would like to use.

Thanks,
Redwood Credit Union

Information

Seller
Redwood Credit Union
Size
45.5 MB
Category
Finance
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, Spanish

Age Rating
Rated 4+
Copyright
© Redwood CU 2018
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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