Remitly: Send Money & Transfer 4+

Bad services

I’m a customer that madr my transfer everytime with remitly and really there are 2 big things that i don’t really understand:

1. Time processing wrong: everytime time that the trasnfer said one day is deposit in the account recipients other day. Giving wrong information. Don’t promise thing that you won’t be able to keep. For me said next day——> took 2 weeks better not say anything and you are going to receive less bad coments

2. Tricky information: when that happens, the customer services gave me like a compensation for all the inconvenience, one transaction free!!! I said ok im going to still sending money. I wrote 3 times (20 min each) and they keep telling me that i have a free transaction and is going to use automatically. And never happen. Erase the app, download again. Nothing. I wrote again and in that time “carlos” explain me that i ONLY can use it when i transfer dollar exchange to soles... what?? I never transfer dollar to soles. Why they offer me a compensation that not fit what i need. Also if i take that compensation Is not good for the customer is only good for the company the exchange is 3.34 and in Peru is 3.42 how is going to be a a compensation if are taking From my money anyway in the exchange..........

Developer Response ,

Dear ,
We currently have limited customer service available as we protect our global team and align with public safety precautions for COVID-19. At this time, we are not able to offer email support and are unable to respond to any email message you send us.
We truly appreciate your understanding and patience and apologize for the inconvenience to you.
We encourage you to find easy answers to your questions on our Help Center, such as: (https://help.remitly.com) Track your transfer (https://help.remitly.com/s/article/track-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=track_transfer&utm_content=en) Edit your transfer (https://help.remitly.com/s/article/how-to-edit-your-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=edit_transfer&utm_content=en) Cancel your transfer (https://help.remitly.com/s/article/cancel-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=cancel_transfer&utm_content=en) Why is my transfer on hold? (https://help.remitly.com/s/article/transfer-on-hold?utm_source=auto_reply&utm_medium=email&utm_campaign=on_hold&utm_content=en) How sending limits work (https://help.remitly.com/s/article/sending-limits?utm_source=auto_reply&utm_medium=email&utm_campaign=sending_limits&utm_content=en)
If you need to reach out to us, you can find the latest information on what customer service options are available here. (https://help.remitly.com/s/article/covid-19-status)

Very bad services support.

I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone.

Developer Response ,

Dear Customer.

We would like to extend our sincere apologies for the most recent experience with our service, we know it is very important for you to have your transaction delivered efficiently within the expected time.

We will be more than glad to address all your concerns and provide you with a resolution, please reach out to us at :

http://remit.ly/143d2yr

We have a dedicated staff to assist you 24/7 in English and Spanish.

Regards. ^

this app is useless

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.
Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".
They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.