Renpho Health 4+

When I first started using this app and scale, I LOVED it. Then a few weeks ago they made the most awful and ridiculous changes. Everyone in my FB groups that had been using the app prior to the updates have become very frustrated and annoyed, especially with the changes that were made to the home/start screen. It was so awful that the FB support group for this product was filled with complaints. We kept being promised that due to user feedback they would bring back features that existed before. Finally, today at least one feature is back, the color coding of the data in the body composition screen. However, this latest update (6.6.6) I think it is, does not fix two issues. First, there is still a bug with displaying the correct starting weight in the “all” trend graph and the “year” trend graph. The second thing is on the home/start screen they have not put back the ability to see at a glance how much weight to lose to goal, body fat % to lose to goal, etc. Finish fixing things please and I can go back to this product and app being on my highly recommend list.

Dear customer, we apologize for any inconvenience caused. We are sorry to hear that the update didn't meet expectations. We updated the app and aim to enhance the app with more apparent goal tracking, intuitive weight management, and extensive body analysis. Regarding the trend page, please note the app will display the average of all these readings instead of the starting weight. As for your suggestion about the glance how much weight to lose to goal and body fat % to lose to goal, we will relay it to our technical team to improve it. Your feedback aids in our pursuit of continuous improvement. If you have any further questions or concerns, please do not hesitate to contact our customer service team via email (support@renpho.com). Best regards, Customer Service Team

It doesn’t use the WiFi in the scale to do background updates. You have to open the app to get the latest readings onto your phone and piped to the other apps you are actually using to monitor the data. It shouldn’t check frequently to save battery in the scale and the phone; so, having the check frequency settable would be good. I would probably pick the once a day…

The app user can’t remove the annoying and time consuming weight and BMI animations when you configure the scale. They are cute the first couple of times, but a waste of time after that. Speaking of BMI, it is nearly total junk science. It’s just your weight times your height. Given that height doesn’t change, it’s exactly the same as tracking your weight. It’s also a poor indicator for individual health: if you don’t believe me, compute the BMI for any NFL football team. The BMIs will claim they are all unhealthy! BMI has some usefulness for statistical analysis, but it’s too wildly variable to use to assess an individual’s health.

Hi Herbie,

You can use the scale without your phone. The scale can store measurements. When you open the app and turn on the Bluetooth and GPS(for Android) and wake up the scale next time, the stored data will be uploaded to your account automatically.

Meanwhile, if the app only displays the weight and BMI, the app will pop up a window for you to confirm. So when measuring, make sure you stand barefoot on the scale until the measurement is complete.

By the way, regarding your suggestion, we will forward it to our technical department to evaluate. Sincerely, Renpho Customer Service Team

This app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone.

I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app.

I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app.

Dear Moby14995,

We apologize for any inconvenience caused by the issue you have encountered with the Renpho Health app. We understand that the app's background operation may cause interruptions with other Bluetooth devices on your iOS system.

We recommend trying the following steps to resolve this issue:
1. Go to "Settings" on your device.
2. Scroll down and select "Renpho Health."
3. Turn off the "Background App Refresh" option.

If the issue still persists, please contact us at support@renpho.com, and we will do our best to assist you in resolving this matter.

Thank you for your understanding and support.

Best regards,
Customer Service Team