Renpho Health 4+

Find myself using the old app and really hope it doesn’t go away/lose support. Interface on this one seems more complex than it needs to be. Give me quick at a glance screens put social in its own place, I don’t use it and probably never will. Just weighting seems to be less streamlined than old app. Old app was just open and hop on scale, screen dial spins to weight in real time. This app doesn’t notice you get in the scale and you have to tap the screen for it to ping the scale for data, why. Old app is able to sync with apple health and relay that info to other apps where are this one seems to have lost that function. Now I’m in this loop of use old app then sync to this app but starting to wonder why if it’s just off on its own. Tried syncing data, thinking there’s got to be something in settings on the app or my phone but trying to sync data on app logged me out… This app in in need of a serious update/overall to even get on the same level as the old app.

Dear customer, regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team

The Renpho scale does not sync easily to Apple Health as this company promotes. Their app is horrendous, does not transfer data, and is not user friendly. I should have listened to all the bad reviews that go back a year with the same concerns with their response being “we’ll forward your suggestions on to our technical department” . Doesn’t look like they plan to listen to their customers any time soon. Their customer service is a joke and usually unavailable to speak with anyone. I made three attempts to speak with someone, only getting an answering machine, and finally left a message and email. Their email response was to walk me through the steps of connecting Apple health to their app (as if I was the reason the scale was not connecting properly; although I’ve had an iPhone for over 10yrs and have connected several scales/apps with no issue) and then telling me to provide my app email so they can forward my issue to the Technical department. If you want to return an item, due to their product not functioning as advertised, you may be subject to return shipping and restocking fees. I also purchased their food nutrition scale which is a two star at best. It is not user friendly at all. This company definitely makes my top five worst companies I’ve ordered from and would not recommend to anyone.

Dear customer, regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team

There are multiple issues that I have with this app but the most serious is the presence of the “Days to Remaining” for the weight loss goal. The presence of this tells me that they do *not* understand weight loss and that it’s not something that you can achieve in [n] number of days like projects around the house. I have been on a weigh loss journey for 2 years working to move from “obese” to a healthy weight. There scale is traps in and of itself. It’s normal for weight to fluctuate a few pounds. It’s normal for weight loss to level out despite the person doing everything that they should be doing. It happens. It’s normal. The human body is adjusting to the new normal. But when there’s an over emphasis on “numbers” the person can become obsessed with them. Especially a target date to loose weight. It leads to all sorts of emotional upheaval and can cause a person to walk away from it. Not to mention that loosing 1-2lbs a week is considered safe any faster rate puts the person at risk for health issues and potentially sets up the person to gain the weight back putting them at square one with a bunch of disappointment & a sense of failure. I will be deleting the app for multiple reasons until I absolutely am forced to use it.

Dear customer, regarding your feedback, we will forward this to our technical department and ask them to optimize the function. Best Regards, Renpho Customer Service Team