Renpho Health 4+

Updated: It will take a while to figure out

Updated: After numerous steps, I did manage to find the way to add my statistics. The developer reached out to me in a polite and friendly way. I still think the app is more difficult than necessary to figure out for all the data. Perhaps find somebody on the development team’s grandma and make it so *she* can figure it out. 😝

Previous: I've been fooling with this app for about 45 minutes now. I cannot figure how to input my measurements manually. The app is unnecessarily complicated, unintuitive, and not user-friendly.

Réponse du développeur ,

Dear Iza, we apologize for any inconvenience you may have experienced while using our app. We are constantly working to improve our product and make it more user-friendly. To manually input your measurements, please follow these steps: Tap the connected device "Body Fat Scale" listed under "My device" or tap the "Start measurement" under the dashboard "Weight" card, then it will take you to the measurement page of the body fat scale. Then tap on the "..." button in the upper right corner of the screen, and you will see the "Manual input" button. If you continue to experience difficulties, please don't hesitate to contact us at support@renpho.com. We are committed to addressing all of your concerns. Best regards, Renpho Customer Service Team

Messes up Bluetooth

This app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone.

I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app.

I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app.

Réponse du développeur ,

Dear Moby14995,

We apologize for any inconvenience caused by the issue you have encountered with the Renpho Health app. We understand that the app's background operation may cause interruptions with other Bluetooth devices on your iOS system.

We recommend trying the following steps to resolve this issue:
1. Go to "Settings" on your device.
2. Scroll down and select "Renpho Health."
3. Turn off the "Background App Refresh" option.

If the issue still persists, please contact us at support@renpho.com, and we will do our best to assist you in resolving this matter.

Thank you for your understanding and support.

Best regards,
Customer Service Team

couldn’t be better

I was kind of nervous coming to download the app and seeing the lack of stars on reviews and I’m so happy to say they’re all wrong. I absolutely love the app and the scale… for the price it’s not even possible to utter a complaint. The app has the most amazing, positive, and super active community ever. I expected it to be sort of dead but no! it’s so active and everyone is nice and funny. I love that the app has a pink theme! I literally love everything and I’m so thankful. This scale has made it seem 10x more possible to reach my health and fitness goals. The data is consistent and it feels accurate. I can’t wait to buy the jump rope. I don’t think I got the scale that lets me weigh my pets, just a baby. I wish I had gotten the one that does pets too because I don’t have a baby :( but I do have the girl version of garfield so yeah. but anyways, i’m in love thanks so much <3