Renpho - Outdated Version 4+

pretty useful

i personally don’t know how accurate the extra data about your body fat, fat free body weight, etc. is so i don’t really pay much attention to those but i do have the bluetooth scale and bluetooth tape measurer and they work well and i haven’t had any problems with either of them. i primarily use the app to keep track of my weight and body measurements while ignoring all of the extra stuff and it’s extremely useful. you can see on the graphs and compare the changes in each separate category for both weight and circumference. i’ve also noticed that you can add a baby as a member but seeing as i don’t have a child i don’t know much about it but that’s there if anyone was curious.

overall good app for tracking weight and measurements. also i LOVE that it’s all completely FREE. there are no subscriptions or anything. if you don’t have the bluetooth scale or measurer you can use the MANUAL IMPUT. so there’s no need to spend any money on a new scale if you already have a decent working one.

Only minor bugs - fantastic otherwise!!

When you first set up your account - which I had no trouble with - you select units. I selected lbs for weight/mass. When I did my first weigh, though, the app was showing #st#lb. People don't realize that st means stone, which is 14 lb. It's not used in the U.S., but it is still used in the U.K. It is still a form of measurement with lbs. Then I realized the app didn't save my unit setting correctly when I set it up, so I just went back in and set it to lbs again, and it held. A little bit of patience to locate and check the unit settings could have made this app a better experience for other reviewers who didn't know what st meant.

This app communicates seamlessly with LoseIt and Fitbit and Apple Health. I no longer have to enter my weight or any other of the metrics manually anywhere. THAT is impressive. Fitbit doesn't even bother doing this! My biggest concern would be that connectivity, and Renpho works just as I hoped it would. The measurements and values themselves are consistent with a recent body composition analysis I had at my gym.

The app is aesthetically pleasing, and you can choose your color scheme. Most of the screens and accessing data and charts are fairly straightforward. You can even look at trends based on time of day of the measurements. I'm very pleased with both the app and the scale.

Weight does not show on app

I purchased this scale to replace my Aria as it was an original Aria scale and has just aged over the years. Unfortunately the scale has severely disappointed me with its inability to record data to the app. Both the app and the scale recognize with a symbol that a Bluetooth connection has been established, however after weighing in, the app simply shows “- - -“ where the all the data should be.

Customer service has been very responsive, however i tried everything they told me to try (didn’t work), and then when I responded to them letting them know and gave them all the information they requested, they responded with an almost identical email asking me to do the exact same things. My guess is they outsourced customer service and the CS team copy and pastes pre-written solutions to problems so they can respond quickly, however the responses prove to not be helpful at all, thus eliminating the purpose for having the “Customer Service”.

I like the idea of this scale, however there is no reason to have a “smart” scale if it cannot record the data for you. I’ll give it until the end of the weekend to hopefully be able to figure out what’s going on and if not... I’ll have to just purchase the Aria 2 and recommend all of you do the same.

개발자 답변 ,

Dear Customer,
Thank you for purchasing the RENPHO Bluetooth Scale, we are sorry to hear that you are facing problem with our product.
If your app only have the Weight and BMI, but have no Body fat and other measurements, Could you please kindly try the following tips to fix the problem:
1 .Please keep your feet bare and clean, also with each foot touching both the top and bottom electrode when you weighing. It only works if you touch all four sensors with bare feet.
2. Stand on the the scale firmly, do not shake your body when weighing
3. Stand on the scale at least 10 seconds for the weighing process to finish. 
You will need to wait for 10~15 seconds until the whole weighing process has been finished and all data has been sent from the scale to the app. 
If you step off immediately after you see the body weight data, then the datas may not been sent to the app since the weighing process hasn’t been finished yet.
4.Please moisturize your feet if the weather too dry, but make sure not too much water on your feet.
We hope these tips are helpful and they address your issues. 
Best regards,
RENPHO CUSTOMER CARE