The RENTCafé Resident app is your partner in all things related to your community, especially when you’re on the go. We make it easy to pay rent, request maintenance, or reserve amenities.
RENTCafé Resident App features (options vary based on each community):
- Submit one-time payments in three easy steps with various payment methods.
- Set up monthly automatic payments to help you avoid late fees.
- Share rent, utility, and other costs with roommates using monthly automatic payments
- Submit maintenance requests with photos and voice memos and track progress along the way.
- Reserve community amenities such as the clubhouse, meeting rooms, and pool area with just a few taps.
- Track when your packages are delivered or picked up.
- Sign and complete your lease renewal directly in the app.
- Interact within your community through the Bulletin Board.
The RENTCafé Resident app has been designed for communities that use the RENTCafé platform as their Resident Portal. Some features may not be available at your property as options vary based on each community. If you have any questions about specific features, please reach out to your property management company.
Thank you for being an awesome app user! Here are a few highlights from our latest update:
• Ability to request a payment deferral plan (select communities only).
• Ability to provide more information for maintenance requests to the property management companies.
• General bug fixes and improvements.
Ratings and ReviewsSee All
Performance is stunningly terrible.
You’ve got to be joking with the speed performance of this app. I ran a stopwatch to test exactly how long this app takes to load. After putting in my credentials and hitting the sign in button, it takes OVER A MINUTE just to load the contents of home page, both on my wifi and on cellular. But then, I’m stuck with a loading icon next to my settings page, so I can’t even access my settings for god knows how long. So I have to close the app and open it again because the settings won’t load, and then I’m sitting there for another 3 minutes just waiting to be able to use the app. It’s ridiculous. Other than this serious issue, the app is good, but for the love of god please optimize your app. I’m just trying to pay my rent here.
UPDATE: Lord don’t even get me started on once you try to actually PAY the rent, I’ve still been sitting here for minutes with a loading icon on the “make a payment” page.
UPDATE #2: “Application error. An error has occurred, please try again later.” If the support response is going to be “We’re sorry! A lot of people are currently using the app to pay rent at the moment, so the system is a bit congested!” Then maybe this company shouldn’t be trying to run an app that thousands of people are trying to use to pay their rent if their systems aren’t even ready for it.
Now with new colors! But no good feedback mechanism...
Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well.
Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.
Developer Response ,
Thanks again for your feedback! I wanted to update the response since our product development team was able to review your feedback. Just to clarify, you are able to use the iPhone version on various iPads so you would be able to use your keyboard in that regard. You mentioned using the keyboard when making reports, we would love to hear more about the reports you are utilizing - please email us at email@example.com. Lastly, the feedback option should have brought up a dialog that stated "How can we make it better?" with an input field. Our apologies if there was an issue with the screen appearing.
We called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this morning that someone from the office I assume went ahead and canceled our work order! I took screen shot of it! I went on our app and put in a new work order! This time it says that the work has been completed, we have not left the apartment with my husband all day and no one came to fix anything so I don’t understand how is a work completed when no one came and did anything with it! That toilet has been clogged and we brought it to their attention the day that we moved in, who ever was cleaning the apartment was flushing all kinds of stuff and she told us that our toilet is clogged! I just want to talk to the manager Kim or be contacted and have our work order finally done! The only reason that I gave a one start is for the poor communication skills, I work in customer service as well and if anyone is paying for the service that I provide, I work for a restaurant then I am going to make sure that everything is well done! Thank you and hope to hear back soon!
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With Family Sharing set up, up to six family members can use this app.