The RENTCafé Resident app is your partner in all things related to your community, especially when you’re on the go. We make it easy to pay rent, request maintenance, or reserve amenities.
RENTCafé Resident App features (options vary based on each community):
- Submit one-time payments in three easy steps with various payment methods.
- Set up monthly automatic payments to help you avoid late fees.
- Share rent, utility, and other costs with roommates using monthly automatic payments
- Submit maintenance requests with photos and voice memos and track progress along the way.
- Reserve community amenities such as the clubhouse, meeting rooms, and pool area with just a few taps.
- Track when your packages are delivered or picked up.
- Sign and complete your lease renewal directly in the app.
- Interact within your community through the Bulletin Board.
The RENTCafé Resident app has been designed for communities that use the RENTCafé platform as their Resident Portal. Some features may not be available at your property as options vary based on each community. If you have any questions about specific features, please reach out to your property management company.
As always, thank you for using our app. We really appreciate you! Here are the changes we’ve made for you:
• Toggle between a dark/light theme (on the side menu, tap the day/night button on the bottom).
• RSVP for events at your community through the app.
• Find all of your notification subscription settings in one location under Personal Info.
• General bug fixes and improvements.
Ratings and Reviews
Help from staff. ( Kait)
I have been having issues with setting up my residential portal and auto pay for two months since they upgraded their system. All of the staff have been helpful but have been unsuccessful with figuring this issue out and has caused me much frustration and financial problems due to to this problem. For the past week Kait at the front desk has been amazing with the amount of time and effort she has put into solving this problem and was very professional and and I could tell she was happy to work there and sincerely wanted to help. Over the past week she has tried everything and managed to figure out the glitch. Kait remembers the names of the residents after one introduction and greets you with a happy and honest; “ How My I Help you”. All of the staff here is great. But I would highly recommend that you ask for Kait at the front desk if you have any issues.
Developer Response ,
Thank you for your review - we are glad to hear you had a great experience and truly appreciate your feedback for improvements. Have a great day!
Now with new colors! But no good feedback mechanism...
Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well.
Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.
Developer Response ,
Thanks again for your feedback! I wanted to update the response since our product development team was able to review your feedback. Just to clarify, you are able to use the iPhone version on various iPads so you would be able to use your keyboard in that regard. You mentioned using the keyboard when making reports, we would love to hear more about the reports you are utilizing - please email us at email@example.com. Lastly, the feedback option should have brought up a dialog that stated "How can we make it better?" with an input field. Our apologies if there was an issue with the screen appearing.
It saddens me that there are people amongst us who feel this way, but I feel compelled to let everyone know that Victor is no longer living here, and thank God we can all be more comfortable knowing he is no longer in our complex. I am truly sorry for Victor’s harassment, and am trying my absolute best and fastest to get him signed off of my lease but harbour club is making things very difficult, while this is not the only form of harassment he has done. I am very diverse and I value the diversity of our community, especially taking pride in fact that I am from a mixed family myself. He is trying to cause problems and have me evicted for no reason at all. He has ran away to Texas and will not leave me alone, so I will be taking care of this all tomorrow. I will lastly comment that Harbour Club should be ashamed of themselves for the way they are almost taking his side and are not trying to help me remove him or help me with the steps of removing him from my lease since he has went back to Texas and has been harassing me. Please again disregard his comments because he no longer lives here!
Developer Response ,
Hi Linda, this is a forum for the app you are using to pay rent, for property reviews a better location may be Google or Yelp reviews.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.