RequestIndy 4+

Off and on when trying to report issues such as city street pothole problems the program errors out and your unable to pinpoint an address or even type in and search for an address. This happens even after having tried the app on three to four different devices thinking it is on the users end. It becomes very frustrating when this happens. The app will even have a pop-up asking for a one-time permission or while using the app location permission. Neither option seems to solve the problem.

This app could be so much more. The city missed an opportunity to build an app that’s accessible and easy to use. Instead, it’s full of redundant menus, takes several more steps than necessary to complete basic actions, follows no modern design principles, and isn’t even optimized for mobile with small serif fonts and dated forms.

I still use the app regularly to report potholes, but this app is a huge miss.

I haven’t regretted allowing my phone to automatically keep apps up-to-date until now.

Now I want the old app back.

The redesign is terrible for my use case. I formerly could almost finish a submission about a burnt-out traffic light before the light turned. It was clunky and aesthetically outdated but everything was discoverable and easy to reach.

Now any of the less-frequent requests are hard to find, and slow to navigate to, and anonymous submissions are no longer allowed.

So, I provide angry anonymous names and broken email addresses. My apologies to the people who read my gripes and can’t do anything about the terrible app design, but don’t worry, it’s a safe bet I’m going to stop using it because the friction is just exponentially worse than it used to be.